Search the 10 jobs at InDebted

The Customer Experience Specialist will engage customers via telecommunications to assist with resolving overdue accounts. Key responsibilities include analyzing customer situations, proposing solutions, ensuring compliance with regulations, and exceeding performance metrics while providing exceptional customer service.

The Team Leader oversees the collections team, ensuring effective operations and adherence to regulations. Responsibilities include setting team goals, mentoring team members, handling escalated cases, and promoting a collaborative environment while analysing performance metrics for continuous improvement.

The Compliance Manager at InDebted oversees adherence to legal and regulatory standards in debt collection. This role includes managing compliance issues, evaluating interactions, leading a team, and ensuring all practices are in line with laws. The candidate should possess strong analytical, communication, and problem-solving skills, with significant experience in the debt collection compliance sector.

As a Senior Data Analyst, you will provide technical expertise, deliver reporting, conduct analysis, and develop tracking tools to understand performance. This role involves mentoring junior members, collaborating with stakeholders, and generating insights for data-driven decision-making.

As a Customer Account Manager, you will engage with customers facing overdue debts, using strong communication skills to negotiate repayment plans. Your role involves providing excellent customer service, addressing concerns, recommending process improvements, and complying with regulations while meeting performance targets.

The Customer Experience Specialist ensures a positive customer journey by managing the collection of outstanding accounts. Responsibilities include engaging customers, analyzing concerns, providing solutions, and mentoring junior agents. The role emphasizes compliance with regulations and meeting performance indicators.

The Senior Engineer will design, develop, and maintain integrations while ensuring they are robust and scalable. Responsibilities include mentoring engineers, contributing to the codebase in Python and Golang, maintaining cloud solutions in AWS, and supporting continuous improvement processes.

As a Customer Experience Specialist, you will provide exceptional customer service to individuals working towards financial fitness by resolving past due accounts. Responsibilities include effective communication through various digital channels, analyzing customer concerns, recommending process improvements, ensuring compliance with regulations, and actively participating in training initiatives to enhance skills.

The Senior Training Lead will lead training sessions and develop training programs, collaborating with various departments to enhance learning. Responsibilities include assessing learner performance, identifying knowledge gaps, and evaluating training effectiveness. The role also involves handling training administration and improving training solutions based on feedback.

The Infosec Specialist is responsible for protecting organizational data integrity, assisting with audits, managing vendor security practices, developing security strategies, and monitoring systems for breaches. The role requires collaboration with IT teams and staying updated on cybersecurity trends.