About InDebted
InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
Summary Description:
We are looking for an experienced DevOps Engineer who thrives in high-velocity environments and is passionate about automation, scalability, and security. This role focuses on managing and optimising our Windows-based Genesys Latitude application in AWS, ensuring reliability and performance across cloud infrastructure, systems, and databases. You'll play a key role in building and maintaining Infrastructure as Code, automating deployments, and implementing security best practices.
In this position, you’ll collaborate closely with cross-functional teams to deliver robust, scalable solutions while continuously improving system performance and deployment processes. If you excel in managing AWS-based Windows environments, SQL Server databases, and CI/CD pipelines—and enjoy solving complex infrastructure challenges—this role is for you.
How we work:
We operate with a lightweight, agile process that prioritises cross-functional collaboration, autonomy, and knowledge-sharing.
Duties and Responsibilities:
- Design, implement, and manage cloud-based infrastructure using Infrastructure as Code tools such as Terraform and Ansible.
- Administer and optimize Windows-based systems in AWS environments to ensure reliability and performance.
- Manage SQL Server databases in AWS, ensuring high availability and scalability.
- Automate deployment pipelines and workflows for seamless software delivery.
- Monitor, troubleshoot, and resolve infrastructure, application, and database issues.
- Collaborate with cross-functional teams to translate requirements into efficient technical solutions.
- Implement security best practices across cloud, systems, and databases.
- Continuously improve system performance, scalability, and deployment processes.
Key requirements:
- 5 year+ experience as DevOps Engineer
- Experience managing MS SQL Server in AWS environments
- Expertise with Infrastructure as Code tools like Terraform and Ansible.
- Strong experience managing and automating Windows-based systems in AWS.
- Experience managing security and compliance on Windows machines in AWS.
You Should Be Comfortable With:
- Agile methodologies, Kanban and structuring your own work
- High-velocity environments: frequent deployments, infrastructure changes.
- Tech stack: AWS, Terraform, Ansible.
- DevOps practices: CI/CD pipelines, version control (GitHub, BuildKite).
- Scripting: PowerShell, Bash, or a programming language like Python or Go.
- Monitoring and Logging: AWS CloudWatch, Grafana.
- Ownership: driving infrastructure projects from concept to deployment.
- Communication: discussing complex ideas with technical and non-technical stakeholders.
- Decision-making: balancing trade-offs and prioritizing tasks effectively.
- Work culture: thriving in a fully remote, supportive environment
Bonus Skills:
- Experience with Go and/or Python
- Familiarity with containerisation and orchestration tools (e.g., Docker, Kubernetes).
- AWS certifications or equivalent qualifications.
Our benefits
Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
Top Skills
What We Do
InDebted is changing the world of consumer debt recovery for good.
Using data science, personalisation and digital channels, we’ve created a better way to collect debt that delivers 40% increased recoveries for businesses, while providing an empathetic experience that places consumers at the heart of our product.
It’s emotionally intelligent, digitally intelligent, and simply intuitive to the needs of every person, everywhere.
InDebted was founded in 2016 by our CEO, Josh Foreman. Fast forward to today, and InDebted has completed four funding rounds totalling $70+ million AUD, we’ve grown to a team of over 250 people living and working in 11 countries around the world, and we’re operational in five markets.
