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The Product Business Analyst Suite Manager will contribute to the development and enhancement of FRONTSTEPS' software platform by gathering requirements, creating user stories, collaborating with UX/UI designers, and using AI/BI tools for data analysis. This role requires a proactive, data-driven approach to improve product usability and customer engagement while working in Agile environments.
The Software Support Specialist will provide technical support to customers using the FRONTSTEPS platform, assist with onboarding, resolve technical issues, handle escalated cases, and maintain documentation of customer interactions, while supporting the team in troubleshooting and trend investigation. Strong communication and technical skills required.
The Chief Financial Officer will oversee financial operations, develop strategies, manage risks, guide financial analyses, and lead finance and HR teams to ensure operational excellence and value creation within the company, particularly focusing on the SaaS model.