Search the 15 jobs at Findhelp

As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, manage customer configurations, communicate with cross-functional teams, and drive product improvements. Your role includes leading urgent investigations, automating processes, and developing best practices to enhance efficiency and effectiveness in customer support.

The Senior Professional Services Consultant will facilitate the adoption of Findhelp's social service software solutions by assessing client needs, providing strategic consulting, managing projects, and building relationships with stakeholders. The role focuses on empowering clients and optimizing their use of the software to achieve business goals.

The Program Research Associate (Curator) at findhelp is responsible for verifying and maintaining program data, researching new organizations to add to the network, responding to external requests, and contributing to team meetings while ensuring data accuracy and inclusion.

The Senior Customer Success Manager plays a critical role in building and maintaining relationships with clients, ensuring product adoption, managing onboarding processes, and addressing customer needs. Responsibilities include driving project plans, creating business reviews, facilitating communication, training staff, and advocating for customer success within the organization.

The Business Development Representative at Findhelp will generate and qualify leads to drive new business opportunities, leveraging tools like HubSpot, LinkedIn, and ZoomInfo. Responsibilities include outbound prospecting, relationship building, scheduling meetings for AEs, as well as collaborating across departments to achieve key performance indicators and provide market insights.

As a Principal Engineer at Findhelp, you will enhance our social care platform, lead engineering efforts, mentor other engineers, and ensure impactful product delivery. You'll collaborate across teams, refactor legacy code, and focus on user-centered design while maintaining architectural integrity and security.

As a Senior Staff Cloud Infrastructure Engineer at findhelp, you will design and implement infrastructure as code using Terraform, manage GCP and Cloudflare infrastructure, and maintain monitoring and alerting systems. You'll oversee an on-call rotation, contribute to deployment pipelines, and mentor team members while collaborating across engineering divisions.

The Senior Account Executive will manage assigned territories and accounts, developing business strategies, fostering relationships with executives, and optimizing sales processes. Responsible for achieving sales quotas, forecasting, and offering feedback on product positioning and market trends. They will act as an ambassador within the healthcare community to promote the company's technology and initiatives.

As a Manager of Customer Success, you will lead a team of Customer Success Managers, manage client relationships, oversee customer implementations, and ensure customer satisfaction while mentoring and developing your team. You will collaborate across departments to drive the success of the organization and its clients.

As a Senior Staff Software Engineer at Findhelp, you will be responsible for enhancing the platform that connects people with social services. Key tasks include designing user experiences, refactoring legacy code, mentoring junior engineers, architecting scalable solutions, and collaborating across teams to deliver impactful products.

As an Account Director, you will manage executive customer relationships, ensuring customer retention, value expansion, and revenue growth for Findhelp's platform. Responsibilities include creating strategic account plans, monitoring customer health, mentoring team members, and leading initiatives to drive success for large, complex accounts.

As a Senior Staff Data Scientist, you will lead high-impact analytical projects, build predictive models, and work with cross-functional teams to develop data-driven solutions. This role involves collaborating with clients to understand their data needs and applying business acumen to drive innovations that enhance outcomes. You will also design and deploy machine learning models and ensure data solutions integrate seamlessly into business processes.

The Channel Account Executive will manage strategic channel partnerships, deepen relationships, drive sales and marketing support, and support partners with enablement materials and training. Responsibilities include managing pipeline deals, developing go-to-market plans, and enhancing partner engagement through regular communication and collaboration.

The Sr. Business Solutions Architect at findhelp is responsible for shaping platform strategy, developing roadmaps, overseeing complex projects, and ensuring alignment across teams. They partner with engineering and R&D leadership to optimize solutions and continuously improve processes that meet customer needs and support the company's mission.

The Business Development Executive will strategize and execute business development initiatives targeting the employer market. Responsibilities include cultivating relationships with key partners, collaborating with sales efforts, providing market insights, and representing the company at conferences and events to enhance brand growth.