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The Call Center Supervisor will oversee a team of representatives in loan application support, managing their day-to-day operations, performance metrics, and quality assurance. They will conduct coaching sessions, manage onboarding, and provide feedback to improve efficiency and customer satisfaction.
As a Strategy & Operations Associate, you will support projects that enhance performance and improve customer experience. Your responsibilities include managing projects, anticipating challenges, collaborating with teams, evaluating vendor proposals, and leading data-intensive initiatives.
The Site Reliability Engineer (SRE) will enhance the reliability of our consumer business by implementing automated tools and resolving complex technical problems. The role involves collaboration with IT and software engineering teams, monitoring service levels, and promoting best practices for reliability and efficiency.