Search the 9 jobs at Engrain

As a Technical Account Manager, you will collaborate with partners to integrate Engrain's mapping solutions into their systems. This role involves troubleshooting, providing strategic recommendations, and working closely with both internal teams and partner organizations to ensure seamless API and product integration.

As an Account Management Specialist, you will ensure customer retention by developing strategies to reduce churn, provide administrative support to sales, analyze trends, and communicate effectively with clients. You'll be involved in processing orders and facilitating license transfers while collaborating with multiple teams.

As a Production Artist at Engrain, you will create technically accurate files and reproduce rasterized artwork into vector formats using Adobe Illustrator. The role involves modifying various graphic files, ensuring quality and consistency in content production, and collaborating with project managers and development teams while adhering to deadlines.

As a Solutions Specialist at Engrain, you will support customers by resolving tier two technical issues related to their products. You will articulate technical solutions to non-technical audiences, assist with product development, document troubleshooting processes, and conduct training sessions. Your role includes creating customer dashboards and leveraging your analytical skills in problem-solving.

The Implementation Specialist plays a vital role in managing software projects for Senior Living accounts, ensuring high-quality work and exceptional customer service. Responsibilities include project planning, conducting product review calls, managing timelines, and addressing client inquiries. The role requires strong problem-solving skills and the ability to train clients while maintaining long-lasting relationships.

The AI Content Writer will create and optimize customer support content, audit existing materials, analyze performance metrics, collaborate with teams, and train AI models to enhance customer interactions. This role is key in shaping effective support strategies by maintaining high-quality knowledge bases.

As a Customer Support Specialist, you will ensure user software and hardware is functioning correctly, provide technical support through various communication channels, and assist with customer inquiries. This role involves quality assurance, troubleshooting, and maintaining strong relationships with clients. Weekend availability is required.

As a Senior Full Stack Engineer at Engrain, you will build and maintain features for the SightMap and Asset Intelligence products, collaborate with UX and Product Management, and support junior engineers. You will work in a fast-paced environment and contribute to an agile and DevOps culture.

As a Customer Support Specialist at Engrain, you will provide technical support and ensure the performance of software and hardware for customers. You will address inquiries, troubleshoot issues, manage tasks across departments, and ensure quality assurance for solutions delivered to clients, contributing to customer satisfaction and retention.