IT Recovery Centre Technician

Job Description

• Location: Romford (RM1)
• Salary: Up to £27k per annum
• Call Out Allowance: £200 per week
• Contract Type: Permanent, Full Time
• Hours: 09:00 – 17:30, Mon - Fri

What does a day look like for you here?

You’ll be responsible for keeping the site running smoothly, ensuring the centre is always ready operational whilst offering hands-on technical support to customers during their recovery rehearsals and live invocations. You’ll play a pivotal role in delivering services, ensuring customers are fully supported throughout the process.

You’ll attend pre-test meetings, manage all relevant documentation, and ensure any post-invocation issues are swiftly addressed. Flexibility is key, as you’ll also travel to customer sites within the service area when necessary, providing support where it’s most needed. Additionally, you’ll coordinate new service implementations, including IT and communications installations, ensuring everything is correctly set up and on schedule.

Your expertise won’t be confined to one location—you’ll provide vital assistance to other recovery centres within the region, particularly during multiple invocations. Maintaining critical site facilities like air conditioning, lighting, UPS systems, and generators will also be part of your remit, ensuring they are always operational.

You'll take part of an on-call rota, providing out-of-hours support as needed. The rota operates on a 1-in-3-weeks cycle, running from Friday to Friday, and you will receive a call-out allowance for the weeks you are on duty.

You’ll also keep key documentation, such as the Technical Site Guide and Site User Guide, up to date, ensuring they remain accurate and useful. Health and safety will be another of your priorities, and you’ll receive first aid and fire marshal training to be fully prepared for emergency situations.

The recovery centre is always fully prepared, operating round the clock to handle any customer invocations with ease. Whether it’s a rehearsal or a live event, you’ll help maintain high levels of customer satisfaction, ensuring that technical support is delivered promptly and professionally, every time.

So, what are we looking for?

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you should have solid knowledge of IT and communications, with valuable client-facing experience and strong verbal and written communication skills. Your background includes Intel/Windows desktop support, and familiarity with Symantec Ghost is an added advantage.

You should possess a basic understanding of networks, switches, routers, and Windows Server, along with exposure to voice and data communications. Your proven troubleshooting and diagnostic abilities are complemented by a professional, flexible attitude and a hands-on approach. 

You should also have:

• Willingness to participate in the on-call rota.
• Valid UK Driving License. (required).

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Annual Leave: Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.