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Cloud • eCommerce • Logistics • Software
As a Technical Support Specialist at Cin7, your main responsibility is to assist customers by resolving their queries through support tickets and chat. You will leverage your troubleshooting skills to identify root causes and may conduct proactive video calls to aid customers with complex issues. Customer retention and satisfaction are key aspects of your role.
Cloud • eCommerce • Logistics • Software
The Customer Experience Specialist manages the Zendesk platform to enhance customer service through configuration, reporting, and data integrity. They implement AI tools for efficiency, analyze performance metrics, and train staff on these tools while ensuring high data quality and operational improvements.
Cloud • eCommerce • Logistics • Software
As an IT Business Partner at Cin7, you will guide IT vision and strategy, lead IT projects, support business objectives, build relationships with stakeholders, and improve IT services in a dynamic global environment.