Search the 42 jobs at Back Market

The Senior Customer Experience Manager at Back Market will oversee outsourced customer service operations for the German market. Responsibilities include managing BPO partners, driving customer satisfaction, delivering performance reports, and leading strategic projects to enhance service quality and efficiency.

The Staff Product Manager will lead payment and fraud initiatives for Back Market, shaping the vision and strategy while collaborating with cross-functional teams. The role focuses on developing payment features, reducing fraud vulnerabilities, and monitoring performance metrics with high visibility and autonomy.

The Staff Product Manager will shape the Payment & Fraud Vision for Back Market by leading the development of payment features, collaborating with cross-functional teams, monitoring KPIs, and influencing customer habits towards a circular economy, all while enhancing the company's resilience against fraud.

The Staff Product Manager will lead the development of payment and fraud features at Back Market, shaping strategies to reduce fraud while supporting the integration of various payment methods. This role involves data analysis, collaboration with cross-functional teams, and engagement in product lifecycle activities while mentoring others.

The Staff Product Manager for Payment & Fraud at Back Market will oversee the development of payment experiences and fraud prevention strategies. This role involves collaborating with cross-functional teams, defining ambitious roadmaps, conducting data analysis, and leading initiatives to enhance payment processes while minimizing fraud vulnerabilities. It emphasizes a data-driven approach and developing user-focused solutions.

As a Senior Product Designer, you'll be responsible for creating user-centric designs for Back Market's services. You will collaborate with user researchers, product managers, and engineers to enhance customer experiences and contribute to service discovery and roadmapping.

The Data Engineering Manager at Back Market is responsible for leading a team of 10 engineers in building reliable and secure data infrastructures. This role involves mentoring, fostering a collaborative environment, and working closely with product groups to deliver quality software. The manager will need to guide teams through technical challenges and ensure the development of individuals and processes for continuous improvement.

As a Senior Security Engineer - GRC, you will lead cybersecurity and compliance initiatives, collaborate with various teams, perform risk assessments, guide third-party partnerships, and contribute to security awareness strategies.

The Senior Engineering Manager will lead the Order Management System team at Back Market, overseeing the development of software that manages order lifecycles, taxes, fee management, and customer compensation processes. Responsibilities include coaching the team, improving processes, and collaborating with product and technical partners to enhance system performance and customer experience.

The Operation Manager (Trade In) at Back Market will lead customer support strategy, improve customer satisfaction, manage capacity of claims, and establish KPIs. The role involves cross-functional project management and data analysis to ensure high-quality customer care operations in a rapidly evolving tech environment.

The Head of Engineering will lead the customer care engineering team, focusing on software delivery to enhance customer experience. Responsibilities include mentoring team members, fostering collaboration, identifying areas for improvement, and ensuring effective operations that benefit customers and sellers alike.

As Head Of Engineering, you will lead the Care team to deliver and support software for enhancing customer experiences. You will manage multiple engineering teams, ensuring collaboration, continuous improvement, and mentoring team members. Responsibilities include overseeing the development process, identifying customer pain points, and empowering teams across the organization.

As a Staff Security Engineer at Back Market, you will lead efforts to enhance the company's cybersecurity architecture and posture, manage security incidents, collaborate on complex projects, and mentor fellow engineers. Your key responsibilities include managing security frameworks, influencing cross-team security practices, and ensuring a holistic approach to security in web and app environments.

As a Trade-in Customer Care Expert, you'll lead initiatives to improve customer support, enhance satisfaction metrics, and drive operational excellence in managing claims. This role involves strategic oversight, data analysis, stakeholder engagement, and developing comprehensive support standards for trade-in customers.

The Workforce Manager will oversee operations, ensuring efficiency in monitoring email queues, managing backlogs, and minimizing wait times for customer interactions. This role involves optimizing workflows, analyzing performance data, collaborating with BPO partners, and leading initiatives for continuous improvement.

The Workforce Manager oversees real-time performance, manages email and phone queues, and ensures operational excellence by enhancing workflows. They analyze performance data, collaborate with BPO partners, and lead initiatives for continuous improvement in efficiency and cost reduction.

The Head of Analytics will guide the Seller Data Analytics team to identify growth opportunities through innovative data products and strategic analysis. Responsibilities include defining data strategies, managing performance analytics, collaborating with senior leadership, and mentoring team members to enhance seller engagement and satisfaction through data-driven insights.

The Head of Analytics will guide senior stakeholders to identify growth opportunities through data products and analysis. They will collaborate with executives to implement strategies that drive pricing and stock depth for seller success. The role includes managing data experts, recommending approaches for understanding seller experiences, and mentoring teams to position Back Market as a leader in data analytics.

The Head of Analytics, Supply & Pricing will guide teams to exploit growth opportunities across the seller lifecycle through innovative data products and analysis, collaborating with senior executives and managing a team of data experts.

As a Senior Security Engineer GRC, you will lead cybersecurity initiatives, ensuring compliance with various laws and standards. Your role involves collaborating with teams to facilitate risk assessments and enhance awareness of security practices while participating in the development of internal policies.