We’re here to help make tech reliable, affordable, and better than new. Back Market is the leading global marketplace for refurbished devices, which help the planet by lowering our collective environmental impact — to the tune of up to 92% less carbon emissions and 89% less water than brand new. Our mission is simple: to do more with what we already have.
From our Customer Care representatives to our software engineers, every individual at Back Market cuts the planet — and consumers — a break.
Are you ready to join us?
Back Market is looking for our next Senior Engineering Manager who will lead our Care platform team.
The Care Platform team delivers, integrates, and maintains software that empowers diverse business units and verticals at Back Market to provide customers with a best-in-class care experience. By decentralizing customer care, we are equipping these business units with the autonomy to make impactful decisions while ensuring visibility over after-sales issues.
In this role, you will lead a cross-functional team of nine engineers to deliver software that serves our customers, sellers, internal Back Market teams, and agents.
The core competencies of this role include mentoring and coaching people, cultivating a collaborative team, leading delivery, production operations, and continuous improvement. As in Back Market, we lead by example, we expect the role to also be hands-on, so personal contribution is expected.
To know more about our Bureau of Technology (BoT), composed today of about 300 people, you can consult:
- A video of our CTO: https://bit.ly/3Vf6k9o
- Our company purpose: http://bit.ly/3OsScpl
- Our engineering blog: https://bit.ly/3ASJNID
What you'll be doing :
- Leading a collaborative team in delivering great software that our customers and sellers will love!
- Collaborating with the product group and other tribes to align the team with company objectives and initiatives across engineering and the wider business
- Ensuring the development of people and teams through ongoing coaching and mentoring
- Creating a team environment where team members feel like they belong and are supported to do their best work
- Establishing open communication and a culture of feedback between team members
- Working in an agile "build it and run it" environment where engineering teams build, launch, monitor and support the sections they own
- Working with the team to identify and make improvements in our processes, practices and product
- Supporting teams in increasing delivery proficiency by creating a learning environment.
You are in the right place if :
- Experience and passion for growing, developing, and guiding people
- Openness to receiving and giving feedback in a safe workplace
- Interest in working in an environment where leaders support their teams to do great work, by removing impediments, finding improvements, and facilitating effective decision-making
- Enthusiasm about reaching new levels of effectiveness (and quality!)
- A background as an individual contributor and willingness to help when the team needs it
- Good verbal and written communication skills in English
- Excitement to learn about how our industry works and the impact we bring to our customers and the world
- Experience working in agile development teams with some knowledge of our following tech stack : AWS, Kubernetes, Docker, RestFul API, Python, Django, VueJs, Nuxt, Datadog, Spinnaker, Nginx, UWSGI
Key responsibilities (specific for this role):
- Empower the various business units of Back Market to own their care experience and fix customer issues at the root.
- Collaborate with Back Market internal teams to identify what your software platform should provide out of the box, what can be delegated to other teams, and what should be delegated with control.
- Know when to build in-house software and when to leverage external solutions to maximise time to market.
Recruitment process :
* Call with Stephane, Tech talent partner (40mn)
* Leadership & Management interview (60mn)
* Technical interview (90mn)
* Stakeholders interview (60mn)
* BM value interview (45 min)
WHY SHOULD YOU JOIN US ? ✌🏼
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
What We Do
At the heart of Back Market is a simple idea: make devices a bit cleaner by making them last a bit longer. We think it's time to offer a strong and mainstream alternative to new products by making existing used devices more appealing to potential customers and making them accessible as a strong alternate option.
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