Search the 7 jobs at Aura

The Senior Data Analyst for Customer Experience at Aura will collaborate with CX leadership, providing business analytics, insights, and reporting to enhance operational performance. Responsibilities include managing enterprise-level reporting, partnering with product and engineering teams for data-driven experimentation, and translating stakeholder needs into actionable metrics.

As a White Glove Specialist, you will assist customers with identity theft events, perform tasks on their behalf, contact creditors for disputes, place fraud alerts, provide guidance, and manage communications during sensitive situations. Strong communication, problem-solving, and multitasking skills are essential.

The Inside Sales Representative for Retention will handle inbound customer cancellation calls, retain customers, and manage subscription payment issues. This role focuses on customer satisfaction, addressing concerns, and identifying retention and upsell opportunities. The representative will need to convey Aura's mission and solutions effectively while mastering industry best practices.

The Inside Sales Representative at Aura will handle inbound sales calls from prospective customers, aligning them with suitable protection plans while achieving monthly enrollment quotas. Responsibilities include understanding product offerings, consulting on best practices, and collaborating with team members to enhance sales processes.

The Senior Fullstack Engineer will develop advanced features for Family Protection and Parental Controls, enhance product quality, and work in a cross-functional team to develop both front-end and back-end components, analyzing user feedback and supporting product ideation.

The DevOps Engineer will create tools for various teams at Aura, assist in network deployments, debug cloud issues, and design strategies for quick and secure product rollouts. Ideal candidates will have experience in Infrastructure as Code and a passion for cloud computing, while being open to working with multiple teams.

As a Technical Support Specialist, you will provide troubleshooting assistance for Aura's software, manage customer inquiries through various channels, escalate complex issues, and document interactions. You'll utilize tools like Salesforce and JIRA, and assist with data requests, ensuring customer satisfaction with strong communication and problem-solving skills.