Search the 23 jobs at Assent

The Senior Manager of Customer Success will lead a team responsible for promoting customer satisfaction and success, overseeing operations, and coaching team members. Key responsibilities include managing resources, tracking KPIs, engaging in communication with all team levels, ensuring goal alignment with other departments, and advocating continuous improvement across customer operations.

The Account Executive is responsible for prospecting and selling SaaS solutions to new clients, managing complex sales cycles, and establishing account-based sales strategies. The role requires building relationships with senior executives and achieving sales quotas, while working remotely with support from the company.

Customer Success Managers at Assent will manage customer relationships throughout the lifecycle, ensuring project success and retention. Responsibilities include strategic planning, program reviews, addressing client needs, and collaborating with internal teams to drive customer growth. CSMs will also support renewal management and coordinate platform user permissions.

The Revenue Operations Manager at Assent will lead the optimization of revenue-generating processes, collaborate across teams to enhance the customer journey, analyze and improve sales and marketing operations, provide insights for customer retention, and manage quoting processes and tools like Salesforce.

The Manager of Customer Success leads a team of Customer Success Managers to ensure customer satisfaction through effective project management and operational excellence. This role involves mentoring team members, managing customer transitions, tracking performance metrics, and collaborating with various internal teams to enhance service delivery and continuous improvement.

The Implementation Consultant will oversee onboarding and client project management, ensuring successful software implementation and configuration while maintaining relationships and communication with clients.

The Implementation Consultant is responsible for overseeing the onboarding process and ensuring successful implementation of Assent's software. They will manage client relationships, conduct workshops, and collaborate with cross-functional teams to enhance processes and address data-related risks.

The Client Data Solutions Specialist manages client data and onboarding processes to ensure customer success. Key responsibilities include conducting data workshops, transforming client data, collaborating with various teams, analyzing client data, and consulting clients on best practices. Strong communication skills and advanced Excel knowledge are essential for this role.

The Client Data Solutions Specialist ensures client data quality and success through consultations, implementation support, and troubleshooting within Assent's data systems. They lead new client implementations and maintain client relationships, focusing on data evaluation, analysis, strategy sessions, and risk mitigation. Proactive monitoring and identification of data process improvements are key responsibilities.

The Customer Support Associate at Assent will communicate with suppliers to gather compliance information, assist with compliance requests, and handle inbound and outbound calls. They will also provide language support in German and English, collaborate closely with the Program Success team, and manage multiple priorities effectively.

The Customer Success Associate at Assent is responsible for managing and nurturing customer relationships, executing project plans from start to finish, and ensuring client satisfaction through excellent service. The role includes overseeing customer health metrics, leading strategic planning sessions, and collaborating with various teams to enhance customer success and program effectiveness.

The Customer Success Manager will build lasting relationships with clients, manage client accounts, oversee customer health metrics, and support program success by collaborating with internal teams. This role involves strategic planning, analyzing program results, and advocating for client needs throughout their lifecycle.

The Customer Success Manager will develop and nurture relationships with clients, manage account performance, and ensure successful implementation of programs. Responsibilities include strategic planning sessions, program reviews, and collaborating with internal teams to enhance customer value and satisfaction.

The Data Consultant at Assent ensures data quality for clients by providing consultation, support, and issue resolution. Responsibilities include guiding clients to maintain updated data, conducting strategy sessions, monitoring data quality, performing analysis and report development, and collaborating with internal teams to enhance data solutions.

The Supplier Data Intelligence Analyst at Assent will assist the Supplier Intelligence team in managing supplier declarations and compliance documentation. Responsibilities include sourcing compliance information, validating supplier data against acceptance criteria, and enhancing engagement with supply chain partners. The role aims to improve operational efficiency and meet client expectations through strategic initiatives.

The Customer Success Associate is responsible for managing customer relationships and ensuring program success by overseeing project plans, analyzing program results, and facilitating communication between customers and internal teams. They play a key role in retaining customers and promoting product adoption by understanding customer needs and providing top-quality support.

The Data Consultant at Assent is responsible for ensuring client success through effective data consultation. This role involves leading client data implementations, conducting strategy sessions, and providing ongoing support to optimize data quality. The consultant also collaborates cross-functionally to enhance data solutions and manages client relationships as the primary point of contact for data needs.

The Customer Support Associate will support suppliers, primarily in English and Korean, with compliance requests by communicating through various channels. Responsibilities include assisting suppliers, troubleshooting issues, validating compliance data, and mentoring other agents. The goal is to enhance supplier responsiveness and ensure quality service.

The Customer Support Associate will assist the Supplier Support team by communicating with suppliers to gather compliance information, handling inbound calls, and engaging with unresponsive suppliers. Responsibilities include validating compliance data and ensuring a positive supplier experience through various channels.

The Manager of Customer Success leads a team of Customer Success Managers to enhance customer satisfaction and engagement. Responsibilities include managing daily operations, mentoring team members, optimizing account transitions, setting performance targets, tracking KPIs, and collaborating with other departments to continuously improve service delivery and compliance.