The Customer Success Associate is responsible for managing customer relationships and ensuring program success by overseeing project plans, analyzing program results, and facilitating communication between customers and internal teams. They play a key role in retaining customers and promoting product adoption by understanding customer needs and providing top-quality support.

The Account Executive will prospect and sell to new clients, develop account-based sales strategies, and manage complex sales cycles. The role requires excellent relationship-building skills and experience in SaaS sales to meet and exceed sales quotas.

The Senior Manager, Customer Success at Assent leads a team focused on enhancing customer engagement and satisfaction. Responsibilities include managing day-to-day operations, mentoring team members, collaborating with cross-functional teams, and reporting on business KPIs to drive improvements in customer success efforts.

The Manager of Customer Success leads a team of Customer Success Managers to enhance customer satisfaction and engagement. Responsibilities include managing daily operations, mentoring team members, optimizing account transitions, setting performance targets, tracking KPIs, and collaborating with other departments to continuously improve service delivery and compliance.

The Sales Engineer will present sales demonstrations of Assent's SaaS product to clients, assist in solution development, and support technical requirements and RFPs. This role involves collaborating with the sales team and product management to enhance customer satisfaction and ensure successful product integrations.

The Account Executive will develop high-performing sales strategies for new product launches in the European market, manage complex sales cycles, build relationships with senior executives, and meet sales quotas while using SalesForce and other CRM tools.

The Client Data Solutions Specialist will support customer success by managing client data, conducting data workshops, communicating with stakeholders, and enhancing data processes within the Assent Platform.

The Customer Support Associate will engage with suppliers to gather compliance information via multiple communication channels, ensure quality assurance for compliance data, and assist suppliers with their requests. The role requires strong communication skills in English and Mandarin, as well as the ability to troubleshoot and educate unresponsive suppliers.

The Customer Marketing Manager at Assent is responsible for developing and executing customer-first marketing strategies focused on engagement, retention, and expansion. This role involves creating personalized campaigns, collaborating with sales and success teams, leveraging AI-driven tools, and analyzing marketing performance to optimize effectiveness.

Customer Success Managers at Assent will manage customer relationships throughout the lifecycle, ensuring project success and retention. Responsibilities include strategic planning, program reviews, addressing client needs, and collaborating with internal teams to drive customer growth. CSMs will also support renewal management and coordinate platform user permissions.

As an Account Executive at Assent, you will prospect new clients, develop account strategies, and manage complex sales cycles to senior executives in a SaaS environment. You will leverage your extensive sales experience to build relationships and exceed sales quotas, while utilizing tools like SalesForce to forecast revenue. Fluency in German and experience in start-up environments are essential.

The Revenue Operations Manager at Assent will lead the optimization of revenue-generating processes, collaborate across teams to enhance the customer journey, analyze and improve sales and marketing operations, provide insights for customer retention, and manage quoting processes and tools like Salesforce.

The Manager of Customer Success leads a team of Customer Success Managers to ensure customer satisfaction through effective project management and operational excellence. This role involves mentoring team members, managing customer transitions, tracking performance metrics, and collaborating with various internal teams to enhance service delivery and continuous improvement.

The Data Consultant at Assent acts as the primary contact for clients regarding data quality. Responsibilities include guiding clients, conducting strategy sessions, monitoring data accuracy, performing analyses, delivering training presentations, improving processes, and collaborating with internal teams to enhance data solutions.

The Implementation Consultant will oversee onboarding and client project management, ensuring successful software implementation and configuration while maintaining relationships and communication with clients.

The Implementation Consultant is responsible for overseeing the onboarding process and ensuring successful implementation of Assent's software. They will manage client relationships, conduct workshops, and collaborate with cross-functional teams to enhance processes and address data-related risks.

The Customer Support Associate at Assent will communicate with suppliers to gather compliance information, assist with compliance requests, and handle inbound and outbound calls. They will also provide language support in German and English, collaborate closely with the Program Success team, and manage multiple priorities effectively.

The Customer Success Associate at Assent is responsible for managing and nurturing customer relationships, executing project plans from start to finish, and ensuring client satisfaction through excellent service. The role includes overseeing customer health metrics, leading strategic planning sessions, and collaborating with various teams to enhance customer success and program effectiveness.

The Customer Success Manager will build lasting relationships with clients, manage client accounts, oversee customer health metrics, and support program success by collaborating with internal teams. This role involves strategic planning, analyzing program results, and advocating for client needs throughout their lifecycle.

The Customer Success Manager will develop and nurture relationships with clients, manage account performance, and ensure successful implementation of programs. Responsibilities include strategic planning sessions, program reviews, and collaborating with internal teams to enhance customer value and satisfaction.