Revenue Operations Manager

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The Revenue Operations Manager will have a wide range of duties as part of Assent’s Revenue Operations team. This role is responsible for leading and optimizing the company's revenue-generating processes. This role involves strategic oversight of sales, marketing, and customer success operations to drive revenue growth and operational efficiency. The ideal candidate will possess deep expertise in revenue operations tools, demonstrate proactive and strategic thinking, and manage projects independently. 

Key Requirements & Responsibilities 

• Administering, optimizing and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables
• Provide continuous analysis and optimization of the Customer Journey:
  • Evaluate current customer journey touchpoints and identify areas for improvement.
  • Develop strategies to streamline and enhance the customer experience.
  • Implement feedback loops to constantly refine and improve customer touchpoints.
• Collaborate on the design of new/refined processes through the Customer Journey, and ensure enablement is effective.
  • Leverage data analytics (leveraging the GTM Analytics Team as well as self-generated reporting) to assess the effectiveness of customer journey touchpoints and make recommendations for improvement.
• Go to Market team(s) Support: 
  • Work closely with all Go to Market teams to enhance ARR, customer retention, minimize churn, and identify expansion opportunities
  • Provide insights to improve Customer onboarding, customer satisfaction, customer retention
  • Work with other teams (Product Ops, EDITs, etc.) to leverage data from other internal tools, to improve/enable more effective/successful interactions between CSMs and Customers.
• Communicate updates and changes to AEs, BDs, and CSMs
• Manage, maintain, and improve quoting processes (including Deal Desk) as well as contract creation, renewal deal creation
• Act as Subject Matter Expert (SME) for CPQ, and Quote-to-cash process
• Collaborate with the Sales, Customer Success, Marketing, Product, and other required teams to ensure the customer journey aligns with company goals and objectives.
  • Share insights and updates on customer journey initiatives with Revenue Operations Leadership to help inform future initiatives.
• Ad-hoc reporting for AE, BD & CSM to Sales and CS Management across all systems and tools, in partnership with GTM Analytics Team. 
• Management of processes enabling key milestones such as customer kickoffs and on-boarding, project planning, QBR’s etc.
• Contribute to mapping the customer life cycle and identify opportunity areas to better support customers key milestones
• Active participation in driving and implementing operational projects and initiatives that enable the Revenue Organization and well as Sales and CS’s success and optimization.
• Perform other related duties as assigned;
• Continuous learning and adaptation:
  • Keep abreast of the latest trends and best practices in customer journey mapping and Salesforce functionalities.
  • Recommend and implement new tools or strategies to stay ahead of industry standards.
  • Be familiar with corporate security policies and follow the guidance set out by the processes and procedures of Assent.

Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications

• A University, College, and/or Post Graduate Certificate in Business Administration/Marketing/Sales/Operations or a related area of study or equal working experience;
• 5+ years of experience in a revenue ops, sales or marketing support function;
• Proven expertise in revenue operations tools and technologies;
• Excellent project management skills with a track record of leading successful initiatives;
• Excellent oral and written communication skills in English - you communicate clearly, concisely, and with tact;
• Administrative experience using Salesforce and other sales enablement tools such as ZoomInfo, LinkedIn SalesNav, Outreach, Pardot, RingLead, D&B, etc.;
• Strong analytical skills with the ability to interpret complex data sets;
• Solid interpersonal skills - You are able to establish great cross-functional relationships in a collaborative environment with a diverse group of internal stakeholders;
• You can quickly learn and adapt to new systems - you know how to harness the power of data and reporting

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.