About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
About The Role:
The Senior Manager, Learning & Development, reporting to the VP, Talent Management, is responsible for preparing and implementing learning strategies and programs based on the needs of Agero’s internal clients. They will contribute to the L&D strategy by contributing ideas for strategic direction and priority focus areas in support of providing career defining for our people at Agero. This role will partner with leaders across the enterprise to ensure our corporate employees have the necessary skills, knowledge, and behaviors to achieve our company's strategic goals and objectives. Activities include developing learning solutions that address identified needs and support employee development. The ideal candidate has demonstrated experience with standard concepts and practices of adult learning, performance consulting, facilitation, instructional design, and program/project management. This position must be able to work with a high degree of autonomy and rely on experience and judgment to plan and accomplish goals.
Key Outcomes:
- A critical partner to business leaders and People Business Partners to identify skill gap areas and create learning experiences that are aligned to both functional and overall Agero business needs.
- Implements a variety of learning methods and programs, focused on key learning outcomes that align with identified skill gap areas.
- Leverages knowledge of Adult Learning Principles, content, and audiences to create effective, impactful, interactive, blended learning programs to meet the needs of the business.
- Uses expertise, influence, and personal skill to build relationships that facilitate change or performance improvement in the business.
- Creates engaging and effective instructor-led and eLearning materials.
- Conducts full needs assessments with design documents and storyboards for various curriculum needs.
- Facilitates learning experiences in both remote/virtual and in person settings.
- Trains the Trainers to coach and mentor others in facilitation skills.
Knowledge, Skills And Abilities:
Education: Bachelor’s degree in a related field. Master’s Degree and/or Professional Certification (SHRM, SCP, PHR) a plus.
Experience:
- 8-10 years of related corporate L&D Manager experience
- Experience in coaching, and mentoring peers and/or teammates
- In-depth knowledge of virtual facilitation and collaboration tools (e.g. Zoom, Slack, LinkedIn Learning and Google Workspace).
- Experience in building management and leadership development programs
- Experience with learning and design tools such as Canva, Snagit, Camtasia, Adobe Captivate, and Articulate Storyline
- Experience working with various Learning and Talent Management Systems (LMS & TMS)
- Experience in designing and delivering Sales and Client Success Training programs is a plus
Skills:
- Effectively consult, provide thought partnership, and work collaboratively with different business areas across geographies and management levels.
- Demonstrates expert facilitation skills to support both virtual and in-person learning experiences through interactive facilitation.
- Strong understanding of Adult Learning Principles and able to integrate appropriately with a wide range of content and audiences.
- Ability to utilize various instructional design methodologies and technologies to create engaging and effective learning experiences, including learning in the course of work.
- High degree of organization, detail-orientation, time management and project management skills.
- Proven ability to demonstrate initiative and work with autonomy as well as collaboratively while driving projects to successful implementation.
- Strong sense of teamwork, positive attitude, and results-orientation
Working Relationships: Daily interaction with senior leaders, managers & internal staff.
Additional Requirements: Some travel (less than 10%) may be required.
Hiring In:
- MA (This is a hybrid role - You must be within commuting distance of Medford, MA)
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Medford
$100,000—$135,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
Top Skills
What the Team is Saying
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
