Top Customer Success Jobs in Wilmington, NC
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The Customer Success Manager at EasyPost advocates for customers by preventing churn, identifying needs for account growth, and collaborating with internal stakeholders to resolve issues. Responsibilities include conducting account health assessments and maintaining customer data in the CRM, while delighting customers and driving their success with EasyPost's services.
The Customer Experience Manager will manage operations within the Employee Benefits team, ensuring client expectations are met, overseeing team performance, analyzing call center data, and collaborating with the Employee Benefits corporate team. The role requires strategic guidance, complaint resolution, and continuous improvement of the employee and customer experience.
The Client Relationship Executive will manage and cultivate relationships with clients, ensuring high satisfaction and operational excellence. Responsibilities include overseeing client needs, developing strategies to improve their experience, and acting as the voice of the client within the organization. The role involves maintaining long-term partnerships and driving value through Enlace's services.
The Insurance Verification Specialist will verify client information via phone, ensure compliance with insurance policies, and maintain relationships with insurance agencies. Responsibilities include conducting phone verifications, data entry, providing reports, and collaborating with team members to achieve goals while maintaining professionalism.
The Partner Quality Specialist I reviews marketing materials for compliance with guidelines, answers Partner inquiries, submits issues for resolution, facilitates program implementation, trains Partners on marketing submission, builds relationships, and conducts quality reviews while ensuring SLAs and Quality Review scores are met.
As an Insurance Verification Specialist, the primary responsibility involves verifying insurance information through phone interactions, maintaining professional relationships with insurance agencies, performing accurate data entry, and reporting progress to management. The role also includes managing verification projects and ensuring compliance with insurance policies.
The Remarketing Support Associate will assist the Loss Mitigation department by tracking sales information, updating auction statuses, auditing documents for cancellations, and verifying insurance coverage. The role requires excellent communication skills and attention to detail, as well as proficiency in Excel and Outlook.
The Senior Mobile User Acquisition Specialist will lead user acquisition strategies for mobile apps, focusing on planning, executing, and optimizing campaigns across various mobile ad platforms. Responsibilities include monitoring ad performance, A/B testing, collaborating with design for ad creatives, and managing external partnerships to drive app growth.
In this role, you'll provide technical support and troubleshooting for application development with the Okta platform. You'll assist customers, identify root causes of issues, write code/scripts for testing scenarios, document bugs, and collaborate with various teams to improve product quality and customer satisfaction. You'll ensure effective communication with developers and actively participate in after-hours support as needed.
As a Customer Success Manager at Relocity, you'll manage onboarding and implementation processes for clients, drive the utilization of solutions, build and maintain client relationships, resolve escalations, follow up on invoices, and identify upsell opportunities. You will also develop materials for quarterly business reviews to enhance customer engagement and satisfaction.
Top Companies in Wilmington, NC Hiring Customer Success Roles
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