Top Customer Success Jobs in Wilmington, NC
As a Technical Support Specialist at Telgorithm, you will analyze and troubleshoot complex technical issues, create and refine documentation for self-service, optimize support processes, and advocate for improvements based on user feedback, leveraging a deep understanding of APIs and the 10 DLC landscape.
As a Customer Support Representative at Parsley Health, you will provide high-quality service to members via email, SMS, and phone. Responsibilities include onboarding calls, managing cancellations, assisting with inquiries about the program, and working closely with clinical and sales departments to ensure member satisfaction.
As a Client Experience Specialist, you will engage with consumers through various communication channels, help match them with financial advisors, schedule meetings, document user interactions in the internal CRM, and meet team targets while providing feedback to drive service improvement.
The Digital Support Specialist at Nymbus provides support for clients by monitoring applications and managing customer inquiries through various channels. This role involves solving issues, performing account maintenance, and ensuring compliance with Service Level Agreements, all while delivering excellent customer service in a remote contact center environment.
The Account Manager will support day-to-day client operations, manage client relations in financial services, and collaborate with internal teams and external partners to execute and optimize sponsorship programs in sports. Responsibilities include project management, preparing strategic documents, representing client interests, and overseeing a full-time employee.
The Billing Specialist at Veracyte will manage health plan prior authorization, analyze medical billing and reimbursement cycles, and assist in administrative support. Responsibilities include processing cases, reviewing denials, maintaining files, and ensuring compliance with regulations while collaborating with finance and reimbursement teams.
The Enterprise Customer Strategist will manage complex sales cycles, develop strategic relationships with enterprise clients, conduct product demonstrations, and drive sales processes from prospecting to contract closure. The role requires strong collaboration with cross-functional teams and staying informed about industry trends to enhance strategies and meet sales targets.
The Encompass System Support Specialist provides technical support for the Encompass360 software application, assisting staff with system access, troubleshooting issues, creating reports, and supporting the Encompass Administrator. Responsibilities include user training, configuring settings, and documenting support requests.
The Account Strategist will lead strategic initiatives for clients in the senior living industry, focusing on achieving client goals and delivering exceptional customer experiences. Responsibilities include client onboarding, strategy development, relationship management with C-suite executives, and ensuring high client satisfaction and profitability through effective communication and planning.
As a WordPress & Website Support Specialist, you will provide front-end technical support for WordPress sites, educate creators on technical issues, update support documentation, and represent creators’ concerns in meetings with internal teams. You'll need expertise in HTML, CSS, and WordPress, along with excellent communication skills and self-discipline for this remote position.
Top Companies in Wilmington, NC Hiring Customer Success Roles
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