Top Customer Success Jobs in Seattle, WA

The Manager of Customer Support will lead a team of support professionals to deliver exceptional customer service by setting performance goals, mentoring team members, and fostering a customer-centric environment. The role involves effective communication with stakeholders and continuous improvement of support center operations.

As a POS Systems Specialist, you will research various POS systems, document APIs and workflows, troubleshoot issues, and act as a liaison between customers and internal teams. Your role involves building relationships with POS partners, updating internal documentation, and addressing network challenges to enhance POS performance.

The VP of Customer Success at Axonius leads efforts to drive customer satisfaction, retention, and expansion, managing the Technical Account Manager team and defining success metrics. This role collaborates across functions, implements strategic initiatives, and integrates customer feedback to improve services and increase customer lifetime value.

The Manager of Enterprise Care leads a team of Technical Account Managers and Enterprise Support, focusing on delivering exceptional service, optimizing customer support channels, and fostering employee development. This role involves managing both customer engagement and internal processes while ensuring high standards of operation to benefit large nonprofit customers.

The Customer Advisory Manager will understand customers' business goals, track success metrics, recommend platform features, and build relationships with clients to optimize their use of Blend's services. This role involves regular communication and support to ensure customers are maximizing the value of the technology offered.

The VIP Account Manager will manage and retain high-value clients, offering exceptional service to enhance loyalty. Responsibilities include profiling customers, developing relationships, ensuring compliance, monitoring performance, and hosting VIP events. A strong focus on customer satisfaction and analytics is essential.

As a Senior Customer Success Manager at CoLab, you will ensure customers achieve their desired business outcomes by maximizing the value derived from the CoLab partnership. This includes building relationships at various organizational levels, analyzing product usage, providing solutions, and leading risk mitigation strategies. Your role is central to customer retention, revenue growth, and customer advocacy, while also mentoring team members and collaborating with Sales and Product teams.