Top Customer Success Jobs in Rochester, NY
The Marketing Performance Specialist is responsible for strategizing and optimizing user acquisition campaigns across digital channels, managing budgets, analyzing data, conducting A/B tests, and collaborating with teams to align strategies with business goals.
The Customer Success Manager at Snapdocs is the main contact for customers, focusing on maximizing value, sustaining long-term relationships, and guiding customers in achieving their digital goals. Responsibilities include managing engagements, delivering customer plans, driving renewals, and project management.
Seeking a Remote Customer Success Representative to provide amazing customer experiences by supporting and consulting potential and current parent-clients. Responsibilities include acting as the go-to resource for clients, fostering positive relationships, addressing inquiries, and serving as the primary contact for potential customers.
As a Senior Customer Success Advisor, you will guide customers on effectively using Illumio's products to meet their business goals. You'll analyze adoption issues, improve customer relationships, and secure contract renewals by fostering their success with our solutions.
As an Onboarding & Implementation Specialist, you will guide new customers through the onboarding process, serve as a product expert, conduct engaging onboarding calls, perform product demonstrations, and support both the Sales and Support teams to ensure successful product adoption.
The Compliance Specialist will maintain the SOC 2 compliance program and assist with audits, collaborating with various stakeholders to ensure adherence to regulatory requirements and industry best practices. They'll also support compliance initiatives and conduct research on relevant standards and regulations.
The Director of Customer Education & Support will lead the development and execution of customer education strategies, enhance the customer journey, and ensure high engagement and satisfaction. Responsibilities include managing teams, collaborating across departments, developing training programs, and advocacy for customer needs.
The Implementation Specialist will support Customer Success Managers by configuring client accounts, managing customization projects, and providing administrative tasks. Responsibilities include partnering with teams to optimize customer experiences and contribute to the growth of the customer success team.
The Client Engagement Associate at Mursion will serve as the primary contact for assigned clients, providing support and nurturing relationships. Responsibilities include onboarding new clients, resolving issues, conducting training, tracking metrics, collecting feedback, and collaborating with internal teams to enhance client engagement.
The Identity Management Specialist will manage user identities, access control, and authentication systems within a complex environment. Responsibilities include implementing role-based access controls, managing multi-factor authentication, ensuring compliance with regulations like HIPAA and PCI-DSS, and conducting access reviews to enhance the organization's security posture.
Top Companies in Rochester, NY Hiring Customer Success Roles
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