Top Customer Success Jobs in Rochester, NY
About Collectively:
Collectively - part of the Brandtech Group (formerly You & Mr. Jones) - is the global leader in influencer marketing; combining strategy, creative, and technology to deliver the most innovative influencer work. We partner with forward-thinking brands in technology, fashion, retail, gaming, entertainment, consumer goods, and more to build deeply integrated social activation strategies...
The Contracts Specialist will manage and administer government contracts and subcontracts, oversee financial reporting and compliance, and aid in contract proposal and review processes. Responsibilities include documentation management, financial analysis, and contract compliance oversight.
As an Associate Product Support Specialist at Buildout, you will provide exceptional customer support through various channels, troubleshoot issues, create helpful documentation, and collaborate with other departments to enhance the customer experience and gather product feedback.
The Onboarding Specialist will deliver customer onboarding for Automox's cloud-native IT Operations platform, optimizing setups and providing technical support while building trust with clients. You will educate customers, manage onboarding engagements, troubleshoot issues, and create knowledge articles, all aimed at enhancing the customer experience.
The Client Success Manager will manage complex Enterprise Partnerships, overseeing the implementation of new partners and ensuring operational support through effective project management. Responsibilities include setting expectations, creating governance structures, tracking partner success metrics, and fostering strong relationships with partner organizations to enhance retention and satisfaction.
The Customer Success Specialist is responsible for enhancing customer value from Elite's solutions through proactive engagement, education, and relationship management. Key responsibilities include driving product adoption, managing customer relationships, ensuring retention, delivering training sessions, and collaborating with internal teams to optimize service delivery and growth opportunities.
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As a Senior Support Representative at Healthie, you will provide exceptional product support via email, troubleshoot bugs, document feature requests, analyze customer data, and assist customers in using the product effectively, all while collaborating with the team to enhance customer satisfaction.
The Client Experience Manager will enhance client relations through data insights, drive product adoption, and improve business processes for legal teams. Responsibilities include managing client anxiety through data-driven communication, researching new algorithms for litigation, and collaborating on the development of product analytics.
As a Customer Success Manager at QuartzBio, the primary responsibilities include customer onboarding, change management, relationship management, and advocating for the customer. You will monitor customer engagement using data, oversee account growth through upselling and cross-selling, resolve customer issues, and gather feedback to enhance product development.
The Customer Success Manager at QuartzBio will drive customer retention and growth by leading onboarding, managing relationships, resolving issues, and monitoring customer engagement metrics while facilitating user adoption and advocating for customer needs.
Top Companies in Rochester, NY Hiring Customer Success Roles
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