Top Customer Success Jobs in Rochester, NY

The Customer Success Manager at Percona is responsible for managing renewal pipelines, identifying growth opportunities, and ensuring customer success through effective account management and cross-functional collaboration. The role involves achieving renewal targets, analyzing customer engagement, and facilitating client meetings, while advocating for customers within the organization.

The Wellness Nurse Care Manager engages in telephonic care coordination, collaborates with clinical teams, and develops personalized care plans for members. Responsibilities also include facilitating assessments, coordinating with providers, documenting care activities, and advocating for members' needs.

The Customer Enablement Specialist delivers engaging training for new and existing customers, manages training schedules, and updates help documentation. They collaborate with various teams to ensure seamless customer transitions and track training metrics. Strong communication and creativity are essential for iterating on training processes.

The Strategic Advisor will serve as a primary contact for customers by managing their online community and communication platforms. Responsibilities include executing strategic plans, providing community insights, mentoring team members, and improving engagement tactics to enhance customer experience with Higher Logic's software.

The role focuses on providing exceptional virtual support to patients, helping them navigate healthcare services, processing administrative tasks, and building strong connections to enhance the patient experience.

The Customer Success Manager at Constellation will focus on managing relationships with mid-market accounts, ensuring customer satisfaction and retention, and driving revenue growth. Responsibilities include engaging with clients, understanding their needs, collaborating with different teams, and using data to inform strategies.

The Customer Support Specialist is responsible for managing inbound and outbound calls, assisting customers during the loan processing stages, and ensuring documentation is appropriately followed up to advance loans towards final approval. They address customer inquiries, analyze information for accurate communication, and maintain customer service standards.