Top Remote Customer Success Jobs in Salt Lake City, UT

The Senior Enrollment Specialist will ensure the seamless enrollment of registered dietitians, focusing on compliance with Medicaid and Medicare requirements, maintaining accurate provider records, and resolving discrepancies with state agencies. The role involves coordination with other departments and participation in quality improvement initiatives to enhance enrollment processes.

The Customer Sales & Support Specialist enhances customer satisfaction by providing technical support, processing orders, and maintaining customer database integrity. Responsibilities include assisting customers via email/telephone, resolving technical issues, andupholding service quality while adhering to compliance regulations.

The Contract Senior Study Start-Up Specialist oversees and leads all start-up activities for assigned clinical studies, ensuring compliance with regulations and internal procedures. Responsibilities include preparing necessary documentation for ethics and regulatory approvals, maintaining study start-up metrics, guiding Clinical Trial Managers, and supporting patient recruitment efforts. They also negotiate study budgets and contracts while continuously seeking improvements in the start-up process.

The Customer Acquisition Manager at Automattic is responsible for creating and refining paid media strategies to acquire and monetize customers. This role requires expertise in digital marketing, particularly in optimizing multi-million dollar SEM campaigns and analyzing data for strategic decision-making.

The Customer Support Analyst is responsible for analyzing customer support data to provide insights that enhance decision-making and improve user experience. This role entails data collection, reporting, tracking key performance metrics, analyzing customer feedback, and collaborating with cross-functional teams to identify process improvement opportunities using the latest technologies.

The Senior Client Success Manager is responsible for driving post-sale servicing and client retention by building strong relationships, providing training, analyzing data, and developing insights for clients in the AdTech space. The role involves managing a diverse client portfolio and mentoring junior team members.

The Sr. Desktop Support Representative troubleshoots application, network, and hardware issues, supporting employees with applications-related problems. This role involves training users, resolving IT issues for developers, and collaborating with development teams to track software bugs. Additionally, the representative monitors application/system alerts and maintains strong professional relationships with engineering and customer support counterparts.