Top Remote Customer Success Jobs in Rochester, NY
The Customer Assurance Manager will ensure that customers achieve their desired outcomes with Optimal Dynamics' logistics solutions. Responsibilities include driving product adoption, building strong customer relationships, managing customer success journeys, addressing challenges, and identifying growth opportunities. This role also involves coordinating with internal teams for seamless support and conducting training sessions for customer onboarding.
Join Anteriad's Customer Success team to provide top-quality support for digital products, manage campaign life cycles, and work closely with customers and internal teams. Enjoy a flexible work environment with professional growth opportunities and comprehensive benefits.
Lead and scale the customer success function for enterprise clients, focusing on client relationships, onboarding, engagement, retention, and growth. Develop strategies and mentor a customer success team, collaborating with various departments and utilizing data to improve client value and satisfaction.
The Sr. Renewals Specialist for Federal clients at Hack The Box will renew, up-sell, and optimize subscription contracts while ensuring compliance with government regulations. This role involves relationship building with federal stakeholders, managing the renewal process, and tracking payments and purchase orders, as well as collaborating with internal teams for customer success.
As a Client Success Consultant, you will maintain client relationships, ensure software adoption, minimize churn, provide training, and communicate effectively with clients. You'll work cross-departmentally to improve client satisfaction and retention through proactive engagement and support.
As a Contracts Specialist, you will manage the contract lifecycle by drafting, reviewing, and finalizing customer contracts while ensuring compliance with legal and organizational policies. You will collaborate with Sales and Customer Support to facilitate contract processes and communicate with various stakeholders to identify risks and maintain contractual obligations.
As an Analytics Services Manager, you will create and present actionable insights derived from large datasets to customers, help improve their business outcomes, conduct audits for report accuracy, and support customer-facing review meetings. You'll collaborate with Customer Success and Data Science teams.
The Lending Solutions Specialist will provide consultation and support to Sales Partners and Credit Unions, addressing client needs to grow business within assigned accounts. Responsibilities include account management, presentation delivery, contract negotiations, and market trend analysis to enhance product offerings.
The API/SDK Customer Support Engineer assists customers with issues related to the Matterport API and SDK. Responsibilities include troubleshooting API/SDK problems, building sample applications, maintaining customer satisfaction, and collaborating with various teams to enhance product quality.
The Implementation Specialist is responsible for managing client migrations from legacy software to a new SaaS platform. This role involves developing project plans, collaborating with internal teams and clients, enhancing migration processes, monitoring project progress, and providing support during the transition to ensure high levels of customer satisfaction.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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