Top Remote Customer Success Jobs in Raleigh, NC

As a Junior Customer Support Specialist, you'll respond to customer inquiries via phone, email, and live chat, provide guidance on software use, and pass feedback to other teams. You'll also assist prospects, conduct product demos, and contribute to the customer support knowledge base while supporting customer success managers.

The Customer Success Executive is responsible for managing relationships with clients, addressing their needs, and guiding them through service offerings. They work closely with sales and marketing teams to drive growth, manage invoicing processes, and improve customer satisfaction while ensuring communication and training.

The Customer Support Representative will provide live customer support for contest entrants through email and chat, handle requests, monitor site issues, and assist with user inquiries regarding sports betting. The role requires knowledge of customer support tools and a background in sports and gaming.

As an Enterprise Customer Success Manager, you will manage relationships with enterprise clients, ensuring their adoption of the product and identifying growth opportunities. You'll work cross-functionally to resolve client issues and document interactions using tools like Salesforce and Asana, providing data insights and feedback to enhance processes while mentoring entry-level team members.

The Customer Success Manager will own a portfolio of mid-market customers, focusing on driving renewals and upselling while acting as a trusted advisor. The role requires excellent interpersonal skills, the ability to communicate effectively, and proficiency in managing accounts and client relationships, all while working cross-functionally with sales and product teams to ensure client satisfaction.

The Senior Manager of Customer Success Operations will enhance productivity and efficiency in the Customer Success team by optimizing processes, rolling out new technology, and managing operational reporting. This role involves strategic thinking, strong project management, and collaboration with cross-functional teams to drive improvements in adoption and retention rates.

As a Client Partner at 10Pearls, you will leverage your extensive sales experience to grow new business and maintain relationships in the technology industry, particularly in financial services and healthcare. Responsibilities include prospecting, client advocacy, negotiating contracts, and supporting team initiatives for customer success.