Top Remote Customer Success Jobs in New York City, NY

As a Bilingual Associate Customer Support Technician, you will assist customers with inquiries related to software and hardware products, providing efficient customer service through phone, email, and chat. Your role will involve troubleshooting problems, documenting issues, and escalating unresolved concerns.

As Senior Director of Customer Experience at Zocdoc, you'll lead a multi-channel service organization and drive customer experience, efficiency, and operational excellence. Your role involves designing strategies based on data insights, collaborating with cross-functional teams, and adopting new technologies to enhance service delivery while fostering a positive team atmosphere.

The Negotiations Specialist role involves coordinating efforts to negotiate delinquent accounts for clients, working closely with external partners to secure the best possible savings while providing oversight to client finances. The position requires strong communication skills, time management, and a dedication to helping clients succeed.

The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.

The Experience Banker provides remote support via phone and online chat for various banking services. Responsibilities include assisting customers with online banking issues, processing account changes, verifying online enrollments, answering inquiries, and supporting the Experience Banking Manager.

As a Call Center Servicing Specialist at Hometap, you'll provide exceptional customer service by responding to homeowner inquiries via calls and emails. You'll also explain investment and insurance documents, create settlement statements, and review subordination requests, while maintaining accurate records in the system.

The Customer Success Manager at Domino Data Lab is responsible for building and maintaining relationships with clients, maximizing their satisfaction through successful product adoption, and identifying upsell opportunities. They will collaborate with internal teams, manage a portfolio of accounts, and utilize technical knowledge in ML Ops and AI to drive customer success.