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Top Remote Customer Success Jobs in New Orleans, LA
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.
Top Skills:
AzureIcertis
Healthtech • Software
As a Client Support Associate at Cohere Health, you will investigate product bugs, diagnose technical issues, resolve client-reported problems, and document processes. Your role will involve direct communication with stakeholders to prioritize issues and escalate critical bugs, improving healthcare technology through effective support and empathy.
Security • Software • Cybersecurity • Automation
As a Customer Success Manager at Drata, you will enhance customer experiences and drive customer journey by fostering trust and collaboration, focusing on metrics like NPS and product adoption. Your role includes serving as a primary contact for clients, leveraging data for performance insights, conducting QBRs, and guiding compliance journeys. You will work closely with internal teams to align customer objectives and create tailored programs for success.
Top Skills:
B2B Saas
Security • Software • Cybersecurity • Automation
As a Customer Success Manager at Drata, you will enhance the customer experience by engaging with emerging markets, driving customer journey value, and ensuring optimal product adoption. You will manage a portfolio of ~400 customers and collaborate across teams to achieve key performance metrics related to customer satisfaction and retention.
Security • Software • Cybersecurity • Automation
The Senior Customer Success Manager will drive value for enterprise customers by aligning the Drata platform with their business objectives, developing strategies for customer satisfaction and retention, and collaborating with various internal teams. Responsibilities include serving as the primary contact for stakeholders, creating action plans, addressing customer challenges, and promoting product features.
Top Skills:
CatalystJIRASalesforceSigma
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Edtech • Kids + Family • Mobile • Social Impact • Transportation
The Client Support Manager at HopSkipDrive will lead a team of Client Support Specialists, oversee onboarding and training, resolve complex client issues, identify operational inefficiencies, monitor team performance, and collaborate with cross-functional teams to enhance client support and satisfaction.
Edtech • Kids + Family • Mobile • Social Impact • Transportation
As an InRide Support Specialist, you will manage calls, SMS, and emails related to live rides, troubleshoot app questions, log interactions in the CRM, and maintain adherence to company policies. Your role is critical in ensuring safe and smooth ride experiences.
Artificial Intelligence • Cloud • Healthtech • Software
The Manager of Client Engagement at Laudio will develop deep expertise in the Laudio platform, train users, create user outreach strategies, and ensure high user satisfaction and success. Responsibilities include onboarding new users, conducting training, analyzing performance metrics, creating content, and collaborating across teams to refine user processes and enhance the client journey.
AdTech • Big Data • Digital Media • Marketing Tech
The Technical Account Manager at IAS serves as the main contact for technical inquiries, collaborating with Customer Success and Sales teams to enhance client relationships. Responsibilities include troubleshooting technical issues, providing insights to various departments, and offering consultative services to clients. A key aspect of the role is to ensure customer success through effective communication and problem-solving.
Top Skills:
CSSHTMLJavaScriptPythonSQLUnix
Fintech • Legal Tech • Payments • Sales • Software
The Customer Onboarding Manager at AffiniPay is responsible for ensuring successful onboarding of new clients to the CASEpeer software. They customize onboarding experiences, provide customer support, build relationships, and work with various teams to enhance customer satisfaction and success. The ideal candidate will have strong communication skills and a background in SaaS client success or management.
Top Skills:
SaaS
Cloud • Security • Software • Cybersecurity • Automation
As a Public Sector Customer Success Manager at GitLab, you will build trusted relationships with customers to enhance their experience with our software. You'll help clients achieve their goals by providing strategic advice, measuring success metrics, and facilitating integration of our solutions into their operations. Your role will also involve engaging directly with stakeholders and ensuring customer satisfaction through effective communication and support.
Top Skills:
Git
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Fintech • Insurance • Machine Learning • Other • Analytics • Automation
The Claims Adjuster, Commercial Auto is responsible for investigating and resolving first-party and third-party claims related to commercial auto coverage. This includes developing claim strategies, managing litigation processes, and ensuring compliance with legal standards while providing excellent customer service to insureds and partners.
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Digital Media • eCommerce • Information Technology • Marketing Tech • Retail • Social Media • Analytics
The Retail/eCommerce Specialist will manage and optimize the company's Amazon presence, overseeing store operations, inventory, pricing strategies, performance analysis, and marketing campaigns. Responsibilities include conducting market research for global expansion, creating sales presentations, and collaborating with teams to ensure successful product launches and customer engagement.
Top Skills:
Amazon
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Top remote Companies in New Orleans, LA Hiring Customer Success Roles
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