About The Position
Silverfort is a cyber-security startup that has developed a revolutionary identity protection platform. Our mission is to provide industry-leading Unified Identity Protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.
Silverfort has been widely recognized as an industry innovator, being named "Best of MFA award" from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.
The Customer Solution Specialist function at Silverfort is a team of product experts who apply their knowledge of identity and security to drive successful deployments with our Enterprise and Strategic customers. As the Manager of Customer Solutions, you will play a critical role in leading, mentoring, and expanding a team of Customer Solution Specialists. You will be responsible for ensuring that your team delivers exceptional service and successful deployments to our Enterprise and Strategic customers. Your focus will be on building a high-performing team, driving customer satisfaction, and ensuring the successful implementation of Silverfort's solutions across diverse environments in the North American region.
Responsibilities
- Grow, mentor, and manage a team of Customer Solution Specialists in the North American region, fostering a collaborative and high-performing team culture.
- Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise.
- Develop and execute a regional strategy for customer success that aligns with Silverfort's global objectives and ensures customer satisfaction and retention.
- Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement.
- Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies.
- Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success.
- Monitor key performance metrics and use insights to continuously refine strategies and improve team performance.
Requirements
- 6+ years of experience within Post Sales, Customer Success, Solution Architecture or related fields at a software vendor, preferably in the identity or security space.
- 3+ years of previous management and leadership experience in a similar role.
- Proven track record of building and leading high-performing teams in a fast-paced, dynamic environment.
- Exceptional leadership and people management skills, with a focus on team development and customer success.
- Strong technical background, with the ability to guide and mentor technical teams.
- Demonstrated experience working with Global and large-scale enterprise customers.
- Comfortable with traveling up to 25% of the time across the North American region.
Top Skills
What the Team is Saying
What We Do
Silverfort is on a mission to bring identity security everywhere, and allow organizations to operate without fear or disruptions. Fueled by a belief that enterprises and their identity teams deserve better, we found a way to break down the silos of identity security—eliminating the critical gaps and blind spots left behind by a patchwork of point solutions.
After years of research, we found a way to break free from these limitations. Silverfort created the only end-to-end identity security platform that secures all identities—humans and machines, on-prem and in the cloud. Our patented Runtime Access Protection (RAP) technology seamlessly integrates with the entire IAM infrastructure and secures it from within with unmatched visibility, analysis, and inline enforcement of security controls.
This innovative approach brings protection to all resources in all environments, including ones that were previously impossible to secure, such as legacy systems, service accounts, command-line tools and IT/OT infrastructure. Finally, enterprises can stay ahead of the evolving identity threats, minimize their attack surface, stop breaches before they can spread, close compliance gaps, and break free from countless limitations and endless efforts.
Silverfort is the identity security platform the industry deserves, earning us the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
This is identity security done right.
Join Silverfort, and be part of a team that’s pushing the boundaries of identity security—no compromises, no blind spots, no limits.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Remote Workspace
Employees work remotely.
Employees engage in a combination of remote and on-site work.
