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Top Remote Customer Success Jobs in Madison, WI
Fintech • Consulting
The Customer Success Manager will enhance customer relationships and drive product adoption by understanding customer needs, identifying upsell opportunities, and ensuring customers achieve their goals with the software. Responsibilities include providing excellent customer experience, creating strategic success plans, documenting best practices, and collaborating with internal teams to prevent churn.
Information Technology • Software
The Associate Support Engineer will provide remote support for SAP applications, focusing on SAP Cloud Platform Integration (CPI) and Payroll. Responsibilities include incident management, system maintenance, enhancements, user acceptance testing, and ensuring compliance with IT processes. The role requires exceptional communication skills and collaboration with clients to troubleshoot and resolve issues effectively.
Top Skills:
Java
Information Technology
The Customer Success Manager serves as the primary contact for clients using eDriving products, focusing on building strong relationships, ensuring client retention, addressing inquiries, and identifying client needs to maximize the effectiveness of services offered by the company.
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Big Data • Cloud • Marketing Tech • Social Impact • Software
The Technical Support Engineer will provide technical guidance and troubleshooting to clients, managing a ticket queue and working collaboratively with the Global Customer Support team. The role involves resolving technical challenges, facilitating improvements for stakeholders, and delivering excellent customer service in a hybrid work environment.
Top Skills:
SQL
Fintech • Payments • Financial Services
The Implementation Specialist will manage system implementation projects and provide training at client locations. Responsibilities include planning, training staff, diagnosing issues, and maintaining client relationships, while ensuring that the implementation process runs smoothly and meets client satisfaction.
eCommerce • Payments
The Senior Customer Success Manager at FastSpring will manage enterprise client accounts, primarily in the gaming industry, ensuring customer satisfaction, retention, and account growth while collaborating with internal teams to deliver superior client experiences.
Top Skills:
CSSHTMLJavaScript
Biotech
The Scientist in Field Applications will provide customer support on NGS library preparation, conduct training, handle inquiries, and assist with technical issues, requiring significant interaction with customers primarily in North America.
Top Skills:
BiochemistryGeneticsMolecular Biology
Energy
The Sr. Desktop Support Representative troubleshoots application, network, and hardware problems, communicates and supports users with applications-related issues, triages critical IT issues, and works with development teams to track and resolve software bugs. They also manage alerts and document common problems and solutions.
Top Skills:
LinuxmacOSUnixWindows
Software
The Customer Success Manager will build relationships with customers to ensure they get maximum value from Zendesk solutions, drive product adoption, and minimize churn. This role includes developing success plans, analyzing usage data, and collaborating with sales and technical teams to enhance customer engagement and outcomes.
Top Skills:
GainsightLookerSFDCTableauZendesk
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Other • Travel • Hospitality
The internship offers hands-on experience in various operational roles within resort management, including housekeeping, food and beverage, safety and security, front office duties, and recreational activities. Interns collaborate across departments and participate in training and networking with company leaders, aiming to prepare for future career opportunities.
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Top remote Companies in Madison, WI Hiring Customer Success Roles
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