Top Remote Customer Success Jobs in Louisville, KY

The Technical Success Manager will guide customers through their journey with ControlUp, helping them implement and utilize solutions effectively. Responsibilities include advising on technical matters, mentoring clients, analyzing environments for efficiencies, and supporting sales efforts. The TSM is also expected to contribute to internal projects, maintain product knowledge, and conduct business reviews with customers.

As a Customer Support Representative, you will support members by answering questions, resolving issues, and ensuring access to healthcare services. Your role involves handling inbound calls and chats, providing excellent customer service, and maintaining positive relationships with existing members while adhering to company policies and procedures.