Top Remote Customer Success Jobs in Las Vegas, NV

The Customer Success Manager will engage with nonprofit clients to ensure they achieve their goals using Instrumentl's platform. Responsibilities include onboarding, retention, identifying upsell opportunities, and being the customer advocate. The role requires relationship building, effective communication, and program design skills.

The Customer Success Manager is responsible for building strategic relationships with enterprise-level customers, ensuring customer satisfaction, advocating for customer needs, and managing account activities to maximize revenue and product adoption. This role involves collaboration with various teams to resolve technical issues and enhance customer experience, as well as identifying opportunities for account growth.

Manage electronic paperwork for insurance companies, curate documents for internal database, and respond to customer inquiries via phone, email, and chat. Ensure accurate data entry and documentation, adhere to procedures, and participate in training programs while escalating complex issues as necessary.

The Customer Success Architect provides technical expertise for post-sales customer experiences, ensuring clients meet their objectives. Responsibilities include advising on best practices, capturing customer feedback, identifying new use cases for account growth, and supporting multiple roles within the company.

The VP of Customer Success will develop and execute onboarding and training for new customers, analyze metrics to engage at-risk clients, communicate trends, and lead a team to improve product usage. Responsibilities include preparing data reports, executing communication campaigns, and researching market trends.

As a Merchant Success Manager, you'll optimize the onboarding experience and ongoing support for merchants, ensuring their success and satisfaction. Focused on revenue retention and account management, you'll establish strong relationships, identify expansion opportunities, and prioritize customer adoption through engagement and proactive communication.

The Customer Support Specialist assists customers throughout the loan refinance process by handling calls, addressing inquiries, and verifying information. They ensure customer satisfaction by providing accurate loan status and following up on necessary documentation to facilitate closing before the original rate expiration date.