Top Remote Customer Success Jobs in Buffalo, NY

The Enterprise Customer Success Manager will maintain strong relationships with larger clients, ensuring their business objectives are met through strategic use of Five9's cloud contact center solutions. Responsibilities include developing account-specific Success Plans, tracking metrics, and collaborating with cross-functional teams to enhance customer satisfaction and retention.

The Customer Experience Representative at CropX supports West Coast customers by providing direct assistance and coordinating field operations. Responsibilities include managing customer inquiries, ensuring timely service, onboarding, account management, and promoting the use of the CropX platform for better farming practices.

The Adoption Specialist drives the adoption of Collaboration solutions like Cisco and Zoom by providing training, developing documentation, and maintaining customer relationships. They analyze customer needs, provide guidance on solutions, and create engaging training materials. They also identify opportunities for customer renewals and work closely with sales channels.

The Senior Customer Success Associate will manage customer relationships within the solar energy industry, focusing on onboarding, renewals, and expansions. This role involves driving customer satisfaction, analyzing customer feedback, collaborating with internal teams, and using data to inform strategies for improvement and customer success.

The Staff Customer Success Manager at Runway is responsible for enhancing customer experience, managing onboarding, collaborating with various teams for customer engagement, developing initiatives for customer success, and acting as the main point of contact for enterprise customers to ensure satisfaction and growth.

The SecOps Specialist will design and automate security incident response procedures, secure Linux servers, enhance AWS security, and integrate SIEM solutions. This role involves assessing vulnerabilities, monitoring security events, and collaborating with DevOps for effective incident management.

The Billing Specialist will manage customer invoicing within Oracle NetSuite, provide billing support to clients, and ensure accurate inputs for billing processes. Responsibilities include resolving accounts receivable issues, processing invoices timely, and utilizing systems like SalesForce for billing information. Strong communication and detail-oriented skills are needed.