Top Remote Customer Success Jobs in Boston, MA
The Regulatory Affairs & Quality Specialist ensures compliance with ISO standards and regulations, manages QMS documentation, conducts audits, and provides training. The role includes improving quality management systems and participating in special projects aligned with organizational goals.
As a Customer Support Specialist at Calendly, you will be the first point of contact for customers, providing solutions and enhancing their experience. Your responsibilities include resolving support tickets via Live Chat, Phone, or Email, maintaining expert product knowledge, and participating in support initiatives to meet both individual and team metrics.
The Technical Representative for the Core team at 1Password troubleshoots Tier 2 issues affecting customers, supports Tier 1 issues, and assists junior colleagues. The role involves diagnosing technical problems, providing effective customer support, and monitoring ticket escalations.
The Enterprise Customer Success Manager at WorkRamp manages high-value customer accounts, builds relationships, drives product adoption, handles renewals, and collaborates with the product team. This role requires strong communication skills and experience in managing enterprise accounts.
As a Customer Success Manager at Doxel AI, you'll act as a brand ambassador and trusted advisor, working closely with strategic customers to maximize the value of Doxel's products. Responsibilities include facilitating effective utilization of the product, gathering customer feedback, leading business reviews, and addressing customer support requests to ensure client satisfaction and adoption.
The Technical Integration Specialist - API is responsible for providing advanced technical support for customer and vendor API integrations, resolving issues, educating stakeholders, and collaborating with development teams to enhance integration efficiency.
The Customer Success Manager at AmpUp will manage post-sale customer journeys in the EV charging sector, educate site hosts on product usage, foster client relationships, monitor customer metrics for retention, advocate for customer needs to internal teams, and identify upselling opportunities.
The Compensation Specialist is responsible for conducting research and analyzing data to develop competitive compensation strategies. They maintain salary ranges, conduct market analyses, provide guidance on compensation matters, and create compensation reports. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively across teams.
As an Air Ticketing Specialist, you will process ticketing requests, respond to service desk inquiries, and provide consultative solutions for clients. The role requires expertise in ticketing systems and collaboration within a team to enhance client satisfaction and resolve airline queries effectively.
Lyra Health is seeking a Customer Success Manager for Mid-Market segment employer customers, responsible for maintaining relationships, developing campaigns, producing customer reports, collaborating with internal teams, and ensuring customer satisfaction.
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