Top Remote Customer Success Jobs in Boston, MA

The Customer Success Manager at Definitive Healthcare is responsible for ensuring customer satisfaction and success. They build strong relationships with clients, drive product adoption, coordinate training, and work with internal teams to meet customer goals. They also identify at-risk accounts and develop intervention strategies to enhance client engagement and retention.

As a Google Business Development Specialist for CDW in the K12 sector, you will build relationships within a designated customer base, support sales initiatives, implement growth strategies, and act as a consultant on Google solutions. This role requires effective communication, problem solving, and the ability to work with various stakeholders to generate and manage opportunities.

The Senior Customer Success Manager drives customer engagement and retention by ensuring clients derive maximum value from the platform, managing onboarding to renewal processes, and proactively addressing customer needs. They leverage tools to measure customer experience and develop relationships with key technology leaders to drive business outcomes.

The Customer Care Advisor at Bestow is responsible for delivering an exceptional omni-channel customer experience, handling inquiries via phone, chat, and email. They must resolve issues efficiently, maintain professionalism, and demonstrate empathy for customers. Team collaboration and effective communication are key aspects of this role.

The Partner Success Manager will manage the growth and expansion of enterprise accounts by coordinating the implementation of new features, driving post-sales success, supporting business development efforts, and acting as the key relationship manager with partners, while ensuring alignment with internal teams.

The Customer Success Leader at AcuityMD will manage a team of Customer Success Managers, focusing on retaining and expanding strategic accounts. This role involves direct engagement with customers, providing support and guidance to ensure satisfaction and maximize the value provided by the platform. Responsibilities include managing team performance, conducting business reviews, and maintaining account health across a large portfolio.

As a Staff Technical Account Manager, you'll be the primary technical contact for large merchants, guiding them in the integration and optimization of Affirm's products. You'll collaborate with internal teams, manage projects, address technical issues, and help clients leverage Affirm's offerings for their business success.

As the Lead of Customer Advocacy, you will manage a team to address complex customer complaints, enhance customer experience, and drive process improvements. You will collaborate with various stakeholders to analyze customer feedback, improve service delivery, and develop solutions to enhance customer trust in Affirm's products.

The Associate Client Success Manager will manage client relationships, implement growth strategies, and ensure alignment with client goals and internal priorities. Responsibilities include performance reviews, upselling opportunities, and collaborating with internal teams. Strong communication and program management skills are essential, along with proficiency in CRM software and a solid understanding of the fintech sector.

As a Technical Support Analyst, you will be responsible for providing technical support to institutional clients in the banking and capital markets sector, troubleshooting issues, and developing customer support processes to improve efficiency.

As a Consumer Support representative, you will provide technical assistance to users and node operators in the Chainlink Ecosystem, troubleshoot issues, maintain interaction records, collaborate with teams, and guide users on the software products.

The Blockchain Support Analyst will provide technical support to institutional clients, troubleshoot issues, help improve processes, and develop a customer support knowledge base. The role requires understanding complex technical problems and offering effective solutions to ensure customer success with Chainlink's platform.