Top Remote Customer Success Jobs in Boston, MA
The Customer Success Manager at Domino Data Lab is responsible for building and maintaining relationships with clients, maximizing their satisfaction through successful product adoption, and identifying upsell opportunities. They will collaborate with internal teams, manage a portfolio of accounts, and utilize technical knowledge in ML Ops and AI to drive customer success.
The Clinical Client Training Specialist at Cohere Health is responsible for planning and executing training programs for client and provider organizations. This role involves developing digital training tools, conducting webinars and training sessions, and continuously updating training materials based on user feedback. The specialist will work closely with various teams to address the needs of clinicians and provider organizations, ensuring effective platform adoption.
As a Customer Experience Manager at Alma, you will lead a team to enhance customer experiences by coaching team leads and specialists, analyzing operational bottlenecks, and fostering an inclusive culture. Your role involves collaborating with other teams to identify trends and improve processes for both providers and clients.
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The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
The Support Specialist will provide high-quality customer service to help members navigate the healthcare reimbursement system. Responsibilities include educating customers on policies, troubleshooting issues, and maintaining member privacy. This role requires effective communication and prioritization of tasks to meet service goals.
The Support Specialist at Inspira Financial will assist customers with inquiries related to products and healthcare. Responsibilities include handling customer communications through calls, emails, and chats, educating customers on health and benefits policies, and troubleshooting online issues. The role focuses on providing a superior quality experience and resolving issues independently.
The Director of Customer Support Systems will define and execute strategies for optimizing customer-facing systems, collaborating across teams, mentoring professionals, managing vendor relationships, and ensuring compliance and performance metrics are met. This role involves overseeing the development and continuous improvement of systems to enhance customer journeys post-sales.
As a Senior Customer Success Strategy Analyst, you will partner with global customer engagement teams to analyze insights and feedback, develop strategies for customer satisfaction and loyalty, and ensure alignment with business objectives through strategic project delivery and data analysis.
The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.
As a Customer Experience Capacity Facilitator at Dandy, you will manage operations for customer service teams by optimizing workflows, scheduling, staffing, and maintaining operational tools to meet customer expectations. You will analyze data, identify areas for improvement, and communicate effectively with management to drive changes within the department.
The Manager of Customer Success will lead a team of Customer Success Managers, ensuring optimal experiences for customers on the Apploi platform. Responsibilities include coaching team members, managing resources, forecasting capacity, and developing strategic success plans based on customer feedback.
Top remote Companies in Boston, MA Hiring Customer Success Roles
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