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Top Customer Success Jobs in Palm Bay-Melbourne-Titusville,
Artificial Intelligence • Cloud • Software
The role involves providing technical support to customers, implementing solutions, collaborating with various teams, and improving processes. Responsibilities include troubleshooting routing protocols, ensuring customer satisfaction, and documenting procedures while adapting to new technologies.
Top Skills:
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Cloud • HR Tech • Professional Services • Software
As an Enterprise Customer Success Manager at Upwork, you will partner with customers to help them achieve their workforce goals using the Upwork platform. Responsibilities include driving platform adoption, providing expert consultation, managing relationships with key stakeholders, and participating in product feedback loops. You will leverage your consultative skills and customer insights to ensure client satisfaction and retention.
eCommerce • Marketing Tech • Software
As a Customer Onboarding Manager, you will guide major customers through Postscript's setup, focusing on best practices, optimizing automation and campaigns, and troubleshooting to ensure successful onboarding. You will collaborate with various teams to enhance the customer journey and maintain expertise in product knowledge and industry trends.
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Big Data • Consumer Web • eCommerce • Marketing Tech
The Product Support Associate will serve as the Tier 1 point of contact for users, providing technical support and problem-solving for issues with Howl's platform. Responsibilities include ticket management, collaboration with other departments, and ensuring a quality end user experience in a fast-paced environment.
Software
The Customer Experience Representative provides exceptional support to small business buyers via email, phone, and web chat, while advocating for customers and suggesting process improvements. Responsibilities include handling inquiries, assisting with account creation, and processing applications efficiently.
Top Skills:
Salesforce
Edtech • Information Technology • Software
As a Customer Support Specialist at Preply, you will guide users, resolve issues they encounter, and advocate for their needs. Your role involves answering questions through written communication, identifying problem areas, ensuring customer satisfaction, and collaborating with product teams to enhance the user experience.
Software
The Senior Customer Success Manager at GoodTime will partner with Enterprise customers, enhance product adoption, minimize churn, and cultivate relationships while analyzing usage data and assisting in renewals. Responsibilities include designing success plans, conducting QBRs, and collaborating cross-functionally to ensure an excellent customer experience.
Artificial Intelligence • Software
The Customer Success Manager at DeepJudge will be responsible for onboarding clients, managing relationships, leading training sessions, resolving issues, providing insights, and ensuring client satisfaction and growth by identifying upsell opportunities.
Information Technology • Internet of Things • Marketing Tech
The Senior Customer Support Specialist provides expert support for escalated product tickets and assists Customer Support Representatives in resolving technical problems. This role includes troubleshooting, managing escalated cases, conducting follow-ups with clients, and submitting knowledge drafts to help improve support processes.
Top Skills:
Computer Science
Automotive • Software
As a Customer Operations Lead at Roadie, you will lead a team to ensure customer success for strategic accounts, resolving inquiries, optimizing processes, and enhancing service quality through collaboration and data analysis.
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