Top Operations Jobs

The Fraud Agent will investigate potential fraud on the Whatnot platform, conducting transaction-level reviews, identifying fraud trends, and ensuring a positive user experience while adhering to interdepartmental service level agreements.

The Vendor Management Specialist will oversee BPO partner performance, identify issues, maintain stakeholder relationships, support initiatives, and drive process improvements to enhance efficiency and customer satisfaction.

The Manager, Fraud Operations will lead a team focused on fraud investigation and prevention, ensuring the platform's security against financial loss while maintaining buyer and seller trust. Responsibilities include managing team performance, monitoring effectiveness of controls, and identifying process gaps for cross-functional solutions.

As a Trust & Safety Agent, you will provide frontline support to customers, addressing escalated issues related to the Whatnot platform. Responsibilities include handling inbound customer inquiries, investigating cases with sensitivity, and collaborating with other departments to ensure effective resolutions. You will utilize data to improve marketplace safety, monitor operations performance, and represent the company professionally.

The Strategy & Operations Manager for Ads at Whatnot will develop strategies to drive growth in advertising products, lead cross-functional projects, analyze ad performance data, and collaborate across teams to improve seller experiences. The role involves advocating for sellers' needs and managing relationships with stakeholders.

The Risk Strategist at Whatnot will monitor and track fraud trends, develop strategies to improve fraud detection, evaluate risk associated with new tools, manage fraud controls, and support new product launches by analyzing fraud risks. They will collaborate with various teams to optimize fraud mitigation processes and explore opportunities for enhancing fraud protection.

As a Commerce Strategy & Operations Manager, you will develop and implement strategies to optimize margins and enhance the post-purchase experience. You will manage cross-functional projects, analyze commerce data, negotiate contracts, and improve operational efficiencies. Strong leadership and project management skills, along with a focus on data analysis, are essential for success in this role.