Vendor Management Specialist

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas. 

💻 The Role

We are looking for a Vendor Management Specialist to manage the performance of our BPO partners and hold them accountable to a high standard of output for our users. Our Vendor Management Lead will:

• Manage the day to day performance of our BPO partners.
• Identify root cause and solutions for dips in performance.
• Maintain relationships with our BPO and internal stakeholders
• Hold partners to the metric goals outlined in their statement of work. 
• Support and lead critical initiatives to scale existing/new support and trust & safety programs.
• Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly.
• Effectively work cross-functionally with a broad range of stakeholders.

Team members in this role are required to be within commuting distance of our Phoenix, Arizona hub.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• Experience in operations, sales or service in a high paced ecommerce environment preferred.
• Minimum 2+ years of diverse experience in scalable operations, ideally with experience in managing external (3rd party vendor partners) stakeholders to get results
• Excellent communicator with strong cross-functional skills across different team members
• Ability to shift priorities quickly, while maintaining a high degree of organization and control
• Strong analytical skills, data orientation, and metrics driven operator
• Experience in project management and managing strategic projects with cross-functional teams
• Track record of driving process improvements & cost optimizations

💰Compensation

For Full-Time (Salary) US-based applicants: $36.06hr - $40.87hr /year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.