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Top Customer Success Jobs in New York City, NY
Healthtech
The Director of Client Success will lead the U.S. client success organization, developing and executing strategies to ensure client value realization with Altera's digital health solutions. This includes managing a high-performing leadership team, driving client adoption, retention, and growth, while overseeing onboarding, implementation, and measuring performance indicators for operational excellence.
Software
The Support Associate will provide exceptional customer support to creators and fans, troubleshoot issues, maintain customer relationships, and assist in documenting support processes. They will gather customer insights to guide product improvements and ensure a high level of satisfaction.
Sports
The Senior Manager of Customer Support Operations will oversee administration and quality assurance within the customer service department, lead training initiatives, evaluate effectiveness, and ensure alignment with business objectives. The role focuses on continuous improvement and the integration of technology to streamline operations and enhance customer experiences.
Featured Jobs
Artificial Intelligence • Software
The Customer Support Representative will provide exceptional assistance to customers via multiple channels. This includes responding to inquiries using ZenDesk, creating FAQs, and maintaining deep knowledge of the product for effective problem resolution. Strong communication and empathy for the customer are essential.
Top Skills:
StripeZendesk
Cloud • Enterprise Web • Marketing Tech • Software
Ceros invites interested candidates to join their talent community for future job openings matching their background. They offer a no-code content creation platform for businesses to create engaging digital experiences, driving business outcomes.
eCommerce • Fintech • Payments • Financial Services
The Technical Support Manager is responsible for ensuring customer satisfaction, providing technical support, managing customer inquiries, and working collaboratively with product and engineering teams to resolve issues. They will also identify and document processes to enhance customer onboarding.
Top Skills:
APIs
Software
The Senior Technical Account Manager (TAM) at Aviatrix will act as the primary technical advisor, collaborating with customers to enhance their cloud networking experience. Key responsibilities include providing architecture stability, conducting performance analysis, and advocating for customer needs while ensuring operational excellence.
Top Skills:
Terraform
Big Data • Analytics
The Customer Success Manager acts as the main contact for clients, guiding them through post-sale deployments particularly in Azure. Responsibilities include managing customer accounts, facilitating meetings, and ensuring customer satisfaction by resolving technical issues with the help of internal teams.
Top Skills:
AWSAzureMicrosoft
Big Data • Machine Learning • Software • Analytics
The Customer Success Manager at Tellius will manage enterprise accounts, ensuring retention, adoption, and expansion of services. This involves building relationships, identifying growth opportunities, and driving project execution, while also contributing to internal processes and documentation.
Top Skills:
PythonRSparkSQL
News + Entertainment • Software • Esports
The Senior Director, Product & Client Delivery at Next League will lead multiple client accounts, manage multidisciplinary teams, and drive the delivery of complex consumer-facing projects in the sports technology sector. Responsibilities include client satisfaction, project health management, product strategy development, and fostering collaboration among team members. The role requires extensive experience in product delivery and a deep understanding of the sports industry.
Top Companies in New York City, NY Hiring Customer Success Roles
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