Top Customer Success Jobs in New York City, NY
As a Senior Manager of Customer Success at CyberFortress, you will lead a team of Customer Success Managers, engage in strategic leadership and hands-on customer management. Your role includes driving customer satisfaction, optimizing team performance, managing client relationships, overseeing customer onboarding and training, and advocating for customer needs while pursuing upselling opportunities.
As an Implementation Specialist at Keeper Security, you will ensure successful onboarding and adoption of products for clients, providing technical support, and configuring solutions to meet client needs while handling multiple projects simultaneously.
The Sr. Client Success Manager will manage a portfolio of large clients, focusing on retention and upsell opportunities, client engagement strategy, and contractual commitments. They will serve as a trusted advisor, ensuring alignment with client goals and facilitating business reviews, while also handling onboarding, renewal management, and escalation of issues to maintain client satisfaction.
The Contract Specialist IV will provide comprehensive federal acquisition support, leading complex procurement processes, preparing solicitation documents, and offering market research analysis. The role includes advising on acquisition plans and performing cost estimates, ensuring compliance with federal regulations throughout the procurement lifecycle.
The Customer Engagement Specialist will guide customers through the loan process, manage communications primarily through phone and other channels, and document interactions in the company's systems. The role focuses on delivering excellent customer experience and collaborating with management for continuous improvement.
The Technical Services Specialist will support technical training and quality control for the Technical Services team at Budderfly, ensuring energy-saving technologies operate efficiently. The role involves monitoring service tickets, handling escalated issues, creating training documentation, and performing site visits to maintain high customer satisfaction and service quality.
The Enterprise Support Specialist at SoundStack provides frontline technical support to VIP partners, ensuring their technical success and satisfaction. Responsibilities include customer onboarding, managing support tickets, proactive monitoring, client communication, and training customers on the platform. The ESS also works closely with internal teams to escalate issues and maintain documentation.
The Customer Experience Representative will engage with collectors via chat, email, and phone to assist with inquiries about auctions and card valuations. Responsibilities include handling complex account issues, documenting interactions, collaborating with teams to improve service quality, and gathering customer feedback to enhance user experience.
The Brooks Guru Field Representative will manage field support to increase market share and sell-through in retail. Responsibilities include collaborating on product launches, educating retail associates, representing Brooks at running events, and maintaining reports and budgets.
As a Customer Success Manager at Eleos Health, you will enhance user engagement and product adoption across your accounts. You will lead upsell opportunities, understand client needs, monitor contract renewals, and work cross-functionally to meet customer goals, while conducting quarterly business reviews and presenting insights.
Top Companies in New York City, NY Hiring Customer Success Roles
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