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Top Customer Success Jobs in New York City, NY
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The Customer Success Manager / Account Manager will drive customer satisfaction and revenue growth by maintaining strategic relationships, conducting executive reviews, identifying upsell opportunities, and collaborating with cross-functional teams to enhance the customer experience.
Top Skills:
AdtechAsanaCRMGoogle SuiteMarketoMartechSaaSWordpress
Cloud • Productivity • Social Impact • Software • Analytics
The Advanced Support Consultant I is responsible for providing expert support for Apricot Clients, managing client communications, diagnosing technical issues, and offering training on Apricot best practices. The role requires cross-functional collaboration and strict adherence to service protocols.
Top Skills:
Apricot SoftwareSap Business Objects ReportingSQL
Information Technology • Consulting
The Customer Success Manager will oversee post-sales customer engagement, managing project implementation and ensuring client satisfaction and retention. Responsibilities include generating case studies, securing renewals, and collaborating with clients to meet their needs. The role also involves product performance reporting and maintaining industry best practices.
Top Skills:
APIsCRMExcelFreshdeskSaaSSFDCZendesk
Featured Jobs
Artificial Intelligence • Cloud • eCommerce • Software
The Unconventional CCO will redefine customer success in B2B SaaS by developing strategies to ensure customer success outcomes, leveraging AI and analytics, and collaborating with cross-functional teams to integrate customer-centric approaches while building impactful legacy systems.
Top Skills:
AIAnalyticsB2B SaasClmCpqCustomer SuccessDigital EngagementEcommerceSalesforceSubscription Billing
Healthtech • Information Technology • Cybersecurity
The Technical Account Manager at Cynerio will support customers by leading technical onboarding, providing technical support, delivering training, managing relationships, and maintaining documentation. This role requires a strong technical background and excellent problem-solving skills to ensure customer satisfaction and retention.
Top Skills:
APIsCloud PlatformsSecurity SoftwareSQLTechnical Account Management
Artificial Intelligence • Software
As a Customer Support Engineer, you will serve as the primary contact for managing customer inquiries and issues regarding quality and compliance management solutions. The role entails providing timely support, collaborating with internal teams, and ensuring customer satisfaction through effective problem-solving and communication.
Top Skills:
SaaSSalesforce
Healthtech • Marketing Tech • Business Intelligence • Consulting • Pharmaceutical
The Client Success Manager at Clinitiative Health Research will manage relationships with clinical research site clients. Responsibilities include client onboarding, communication, issue management, and CRM maintenance to ensure engagement from site selection to study execution, ultimately enhancing client satisfaction and retention.
Top Skills:
Business DevelopmentClient Relationship ManagementClinical ResearchCrm SoftwareData Management PlatformsMarketingOperations
Machine Learning • Software
As a Technical Support Engineer at Coralogix, you'll assist customers with technical queries, manage support cases, and drive product adoption. Responsibilities include training customers, advocating for their needs, and contributing to documentation. Ideal candidates possess strong technical background and customer service skills.
Top Skills:
AppdynamicsAWSAzureCloud DevopsDatadogDockerDynatraceGCPGrafanaHoneycombInstanaJaegerKibanaKubernetesLogz.IoLuceneNewrelicObservabilityOpen-SearchPerlPrometheusPromqlPythonRegular ExpressionsRubySignalfxSplunkSumologic
Information Technology • Security • Software • Cybersecurity
As a Customer Success Engineer at Cycode, you will provide technical guidance to customers, assist with product adoption, and support the implementation of Application Security operations, working closely with various customer teams.
Top Skills:
AppsecAutomationAWSAzureBackend TechnologiesCi/CdCustomer SuccessData ExtractionDevOpsDockerGCPKubernetesRest ApisSoftware EngineeringSolution ArchitectTerraform
Marketing Tech • Analytics
As an Outreach and Engagement Specialist, you will conduct outbound calls and digital outreach to educate and enroll patients in Colla Health’s services, manage inbound inquiries, support patients, and collaborate with healthcare providers. Success in this role will contribute to meeting the company’s member enrollment goals.
Top Skills:
Behavioral HealthCustomer ServiceEnrollmentHealthcareOutbound Calling
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