Outreach and Engagement Specialist

This role is with Colla Health, one of Menlo Labs' portfolio companies.

About Colla Health

We help people with cancer improve their quality of life by providing behavioral healthcare to the 17 million cancer patients in the US as an extension of their medical treatment.

One out of every three cancer patients has a diagnosed mental health condition but only 25% of them receive treatment for their mental health challenges, exacerbating quality of life, worsening health outcomes, and increasing their total cost of care to the system. We are on a mission to provide relevant, accessible behavioral health at the point of care that is embedded within a patient’s oncology practice. We are backed by a premier venture capital firm and are building a world-class team of clinicians, technologists, and healthcare operations builders passionate about helping cancer patients improve their quality of life.

We are building a behavioral health services and technology company to support patients' mental health alongside their physical health treatment plans. Our first offering will deploy virtual mental health services using Collaborative Care, an evidence-based behavioral health care model. We will scale this virtual care model using technology, and build the foundations to drive outcomes focused on value-based care.

Role Overview

As an Outreach and Engagement Specialist, you will be the frontline ambassador for Colla Health, educating and enrolling patients into our services. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients over the phone.

By joining Colla Health, you will get in on the ground floor of a fast-moving, mission-driven startup where you will have a profound impact on the patients we serve and the teammates you work with. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment of empowerment, development, and collaboration. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Core Responsibilities

• Conduct outbound calls (est. 50/day) and digital outreach to patients, informing and educating how Colla Health’s platform serves as an extension to a partner practice’s care team
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing concerns and providing guidance on how Colla Health can support them
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services

Who You Are

• Outcome-driven, with high empathy and customer service orientation
• Experienced with remote work, U.S-based, with availability Monday - Friday 10am - 6pm PST (time zone preferred)
• Passionate about expanding behavioral health access to patients in need
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Creative, action-oriented, and someone who enjoys a fast-pace, evolving environment 

Compensation and Benefits

• Salary of $40,000 - $50,000 / year, depending on experience
• Performance bonus-eligible
• Competitive healthcare benefits
• Generous and flexible vacation policy
• Access to world-class startup platform