Top Customer Success Jobs in New York City, NY

The Customer Support Associate at Voluware will serve as the primary contact for support tickets, working closely with customers and internal teams to resolve issues. Responsibilities include managing customer communications, tracking ticket progress, and ensuring a high-quality customer experience.

The Customer Experience Representative at CropX supports West Coast customers by providing direct assistance and coordinating field operations. Responsibilities include managing customer inquiries, ensuring timely service, onboarding, account management, and promoting the use of the CropX platform for better farming practices.

The Adoption Specialist drives the adoption of Collaboration solutions like Cisco and Zoom by providing training, developing documentation, and maintaining customer relationships. They analyze customer needs, provide guidance on solutions, and create engaging training materials. They also identify opportunities for customer renewals and work closely with sales channels.

The Business Continuity & Disaster Recovery Specialist will support client engagements by developing business continuity and disaster recovery plans, coordinating responses during crises, and collaborating with senior leadership to influence their strategic decisions. The role requires strong analytical and planning skills while working in a fast-paced, dynamic environment with opportunities for travel and learning.

As the Manager of Technical Support, you will lead a team of Technical Support Specialists, overseeing operations, improving processes, and ensuring high customer satisfaction. Responsibilities include team leadership, managing escalations, supporting cross-functional collaboration, and driving operational excellence in a remote environment.

The Customer Success Operations Administrator supports the Customer Success teams by managing renewal quotes, ensuring deal structures align with contracts, responding to inquiries, processing orders, and improving sales processes. This role involves data management in Salesforce and creating training materials for sales stakeholders.

The Major Accounts Customer Success Consultant ensures strategic customers receive value from their investment in Phocas through relationship building and guiding them in onboarding and product utilization. Responsibilities include driving user adoption, providing training, identifying growth opportunities, and collaborating globally to enhance customer success practices.