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Top Customer Success Jobs in New York City, NY
The Field Support Representative is responsible for answering incoming calls from Securities and Investment Advisor Representatives, assessing issues, providing guidance, and relaying information for further action. They build strong professional relationships with the sales force and help support their operational needs.
Manage and optimize PPC campaigns across various platforms to drive traffic, increase conversions, and maximize ROI. Conduct audience and keyword research, analyze campaign data, collaborate with stakeholders, and stay updated on industry trends.
As a Product Support Representative, you will provide technical and product support to clients via email, phone, and chat. Responsibilities include troubleshooting issues, documenting customer interactions, collaborating with internal teams, and enhancing customer experiences with the SafeSend product suite.
As the Head of Customer Success, you will lead the Customer Success team, driving client retention and implementing strategic initiatives to maximize client satisfaction and loyalty. Collaborating with cross-functional teams, you will focus on operational improvements and enhance service delivery. Your role involves advocating platform requirements to the development team and maintaining strong relationships with clients and stakeholders.
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As a Customer Success Manager, you will build customer relationships, drive product engagement, assist with renewals, and advocate for customer needs. You'll collaborate with internal teams to help customers maximize their use of Agiloft's solutions, identify growth opportunities, and support retention strategies in a remote work environment.
As a Customer Success Executive, you will focus on driving customer satisfaction and revenue growth through effective account management, stakeholder relationships, and innovative solutions. You'll oversee implementation handoffs, conduct business reviews, and identify upsell opportunities, while ensuring high customer satisfaction and performance management.
As an Implementation Specialist, you will onboard and train new customers while ensuring they use GoodTime's product effectively. You will lead project teams, communicate project statuses, build customer experience strategies, and maintain expert product knowledge to identify new opportunities.
As a Customer Success Engineer at Decodable, you will ensure customer satisfaction with the platform, providing technical support and guiding users through onboarding. You'll advocate for customers internally, help identify new use cases, and manage customer feedback to enhance the product.
The Client Success Manager at Array is responsible for managing and growing a portfolio of high-value accounts, ensuring client satisfaction and revenue growth through strategic partnerships and tailored solutions. They work closely with cross-functional teams to develop customized offerings that align with client goals and maintain an understanding of industry trends to support clients effectively.
The Renewals Specialist manages customer renewals and drives subscription revenue by coordinating with Customer Success and Account Executives. Responsibilities include project management of the renewal process, negotiating contracts, creating proposals, and maintaining a high on-time renewal rate, all while promoting upsells and updates to management.
Top Companies in New York City, NY Hiring Customer Success Roles
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