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Top Customer Success Jobs in New York City, NY
In this role, you will guide customers through their onboarding journey, tailoring the process to their specific needs. You will address customer concerns, monitor satisfaction, and collaborate with internal teams to ensure effective onboarding and foster strong customer relationships.
As a Customer Success Manager at Luma Health, you will manage relationships with strategic healthcare clients, driving product adoption, usage, and satisfaction. Responsible for strategic onboarding and account growth, you will collaborate internally to ensure clients achieve their goals while analyzing data to provide actionable insights. Your role involves customer advocacy, addressing concerns promptly, and promoting client success within the organization.
DMi is seeking enthusiastic professionals interested in contributing to a team committed to employee growth and camaraderie. The role offers opportunities to work with Fortune 500 clients while fostering a fun and engaging work environment. Employees receive support through mentorship and financial, mental, and physical health priorities, along with competitive benefits and flexible work options.
The Customer Success Manager will engage with nonprofit clients to ensure they achieve their goals using Instrumentl's platform. Responsibilities include onboarding, retention, identifying upsell opportunities, and being the customer advocate. The role requires relationship building, effective communication, and program design skills.
Manage electronic paperwork for insurance companies, curate documents for internal database, and respond to customer inquiries via phone, email, and chat. Ensure accurate data entry and documentation, adhere to procedures, and participate in training programs while escalating complex issues as necessary.
As a Marketing Performance Specialist, you will lead user acquisition campaigns for mobile apps/games, managing budget, analyzing data, and optimizing performance across various digital channels. You'll work closely with teams to enhance visibility and drive growth through strategic campaign execution and collaboration.
The Customer Success Architect provides technical expertise for post-sales customer experiences, ensuring clients meet their objectives. Responsibilities include advising on best practices, capturing customer feedback, identifying new use cases for account growth, and supporting multiple roles within the company.
As a Care Partner at Thyme Care, you will guide cancer patients throughout their health journey, providing essential support and resources, facilitating communication with healthcare providers, and conducting health assessments. Your role emphasizes building strong relationships, listening to patient needs, and improving care delivery.
The Strategic Customer Success Manager serves as the key contact for large accounts, aiming to maximize value for customers, drive outcomes, and enhance user experience. Responsibilities include managing customer relationships, leading project management tasks, negotiating contracts, and collaborating with internal teams to advocate for customer needs.
You will oversee sales support platforms and training, provide technical assistance, lead improvements to demo environments, manage RFP knowledge bases, and collaborate with RevOps and Enablement on Sales Tech Stack initiatives.
Top Companies in New York City, NY Hiring Customer Success Roles
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