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Top Customer Success Jobs in New York City, NY
The Retention and Recovery Specialist I interacts with clients to assist in the return of rental equipment and convert clients to private pay services. Responsibilities include managing phone calls, resolving issues, answering inquiries, maintaining detailed documentation, and meeting productivity goals.
The Customer Success Manager will manage the lifecycle of partnership clients, drive growth, engage employees, and deliver measurable results by optimizing implementation and cultivating strategic relationships. The role requires collaboration with clients and internal teams to enhance customer satisfaction and retention.
As an Account Manager in the Client Success Team, you will build relationships with clients, inform them of new products, and help them maximize their use of Subsplash's platform. Your role involves consulting, educating clients, and focusing on retention and revenue growth.
As a Senior Customer Success Manager at Appinio, you will manage a portfolio of clients, acting as their primary advisor. Your role involves understanding clients' challenges, conducting workshops, monitoring customer activity, managing subscriptions, and identifying growth opportunities. You will collaborate cross-functionally to enhance the customer experience and ensure long-term satisfaction.
As a Customer Success Channel Manager, you will manage relationships with customer partners, optimize platform deployment, provide KPI reporting, and drive customer satisfaction. Your focus will be on retaining and growing clients, ensuring ROI, conducting business reviews, and collaborating with cross-functional teams to enhance client experiences.
As an Onboarding Manager, you will guide new customers through the onboarding process, ensuring smooth product adoption and timely integration. You'll monitor KPIs, provide feedback to teams, and ensure a structured handoff to Customer Success, focusing on delivering fast time-to-first-value and enhancing customer satisfaction.
The Regional Training Specialist develops and maintains training materials, conducts training programs, evaluates performance, and supervises operations on site. This role involves collaborating with teams for effective training and ongoing operations support, while also ensuring the integrity of the training program across various locations.
The Compliance Specialist role involves ensuring regulatory compliance and reducing risk for the credit union. Responsibilities include conducting compliance reviews, assisting with audits, monitoring regulatory changes, and providing guidance on compliance-related inquiries. This position requires strong organizational skills and knowledge of compliance regulations in the financial industry.
The Sr. Specialist in Revenue Strategy and Operations will develop business cases, evaluate performance, work cross-functionally with teams, and drive strategic decision-making to further the company’s objectives. This role involves collaboration, data analysis, stakeholder engagement, and the delivery of insights to leadership.
The Customer Success Associate will support onboarding new customers, facilitate product adoption through training, resolve customer inquiries, build relationships, gather feedback, and maintain documentation of customer interactions.
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