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Top Customer Success Jobs in New York City, NY
As a Technical Support Engineer, you will provide expert direction to customers using the Veza platform, manage product defect escalations, advocate for customer experiences with product and engineering teams, and create knowledge resources.
As a Senior Customer Success Engineer at Veza, you will act as a trusted advisor, providing technical guidance on IAM solutions, designing end-to-end solutions, and training customers to utilize the Veza platform effectively. You will perform health checks, conduct business reviews, and manage technical escalations, ensuring customers gain maximum value from the product.
The Customer Support Specialist at AgVision provides critical support to customers by resolving software issues through effective communication, documentation, and collaboration with technical teams. Responsibilities include assisting in customer training, troubleshooting software, documenting interactions, and participating in R&D projects. Occasional travel may be required to client sites.
As a Client Implementation Specialist, you will train clients on SaaS products, lead the onboarding process, coordinate with various teams for project management, and ensure clients have a positive experience in designing their custom websites.
The Field Services Engineer will provide technical support by troubleshooting, installing, configuring, and maintaining hardware and software at customer sites. Responsibilities include documenting service reports and communicating with Dell support for issue triage and resolution.
The Payroll Software Support Associate will provide phone and email support for the Payroll and TimeTracker products, utilizing problem-solving skills to address customer technical issues, logging interactions in Salesforce, and contributing to a knowledge base.
In this role, you will provide exceptional customer support by addressing inquiries through calls, emails, and chats. You'll triage and resolve customer issues while collecting feedback to improve services and products. Excellent communication and organizational skills are essential to thriving in a fast-paced, engaging environment focused on customer satisfaction.
As a Customer Support Specialist at Roadie, you will engage with customers through phone, email, and text support, address their concerns, monitor deliveries, and use tools like Salesforce to resolve issues. Collaboration with various departments to enhance the delivery experience is also essential.
The Director of Technical Support will build and lead a Technical Support Engineering team, ensuring high-quality customer experiences by developing efficient processes and metrics. This role involves collaborating with other departments to advocate for customer needs, drive product improvements, and implement support technologies for continuous enhancement of customer support services.
The Cadence Analyst focuses on providing EHR design, build, testing, and troubleshooting services for clients. Responsibilities include system request fulfillment, monitoring issue queues, documenting incidents, managing multiple client projects, and enhancing workflows. Strong communication skills, attention to detail, and problem-solving abilities are essential for successfully supporting healthcare IT applications.
The Application Analyst I provides frontline support for clinical and business applications, manages documentation, responds to support requests, collaborates with vendors, and assists in application upgrades while learning healthcare IT workflows and project management tasks.
The Client Partnership Executive is responsible for managing relationships with key clients, providing high-quality customer service, and driving sales growth. Responsibilities include client engagement, sales leadership, managing complex sales opportunities, and collaborating internally to align services with client needs. The role requires travel to client sites and industry events to foster relationships and expand business opportunities.
The Associate Privacy Specialist will process various B2B US report types, maintain quality scores, troubleshoot basic issues, support the implementation of SOPs, and communicate effectively with team members and leadership.
Top Companies in New York City, NY Hiring Customer Success Roles
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