Client Success Intern

Progyny is seeking a Client Success Intern to support the continued growth and operational efficiency of the Client Success team by providing additional capacity for key projects and day-to-day client management tasks. This role will allow the team to focus on strategic initiatives while offering a meaningful learning opportunity for the intern. This intern will enhances the team’s ability to manage operational demands efficiently while supporting the development of emerging talent. This is an opportunity to enhance operational efficiency and cultivate future leaders in the Client Success space. 

Progyny’s internship program offers undergraduate and graduate students the chance to gain valuable corporate work experience while contributing to meaningful projects that benefit the company. The internship program runs year-round based on the needs of each department, with a dedicated summer program that begins in June. Summer interns will be required to present to senior leadership on project(s) that they have completed during their time with Progyny. 

The internship program will align the intern to a specific business leader to execute on a specific project plan. This is a paid internship with a hybrid schedule, requiring interns to work in the office on Tuesdays, Wednesdays, and Thursdays. Remote positions may also be available. 

What you’ll do... 

• Assist with administrative and tactical responsibilities, such as data entry, client communications, and maintaining client records. 

• Collaborate on developing strategies and implementing operational processes that improve team workstreams and performance. 

• Contribute to ongoing projects like client satisfaction surveys, onboarding guides, and improving workstreams and performance. 

• Help collect and analyze client data to identify trends, opportunities, and areas for improvement. 

• Work with team members to enhance and develop new content in Spekit 

• Build and deliver an end-of-summer presentation on the themes of your work. 

• Explore ways to enhance agility and responsiveness within our Client Success team. 

• Enhancce CSM Infrastructure by implementing improvements to existing systems and processes. 

• Optimization, Efficiency, and Workflow Improvements- Identify areas where we can streamline operations and enhance productivity. 

About you... 

• Strong Microsoft Office (PowerPoint, Excel, Word) skills and ability to efficiently work with large volumes of data and pivot tables. 

• Organized and methodical with strong attention to detail. 

• Comfortable collaborating with and presenting to executives. 

• Demonstrated ability to be adaptive and inquisitive; natural problem solver. 

• Prefers to work independently with clear initial guidance/requests leveraging cross functional resources and teams. 

• Driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others. 

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.   

About Progyny... 

Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize their dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women’s health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. 

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare’s Best Places to Work in Healthcare, Forbes’ Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain’s Fast 50 for NYC. For more information, visit www.progyny.com. 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $25.00/hour - $40.00/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. 

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.   

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].