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Top Customer Success Jobs in New York City, NY
Join Brigit as a Customer Care Associate, responsible for handling customer interactions with empathy, escalating issues, and providing exceptional customer care. This hybrid role is based in NYC with some in-office requirements. Benefit from medical insurance, equity participation, flexible PTO, and more.
The Client Solutions Manager at Vidsy acts as a crucial partner for clients and internal teams, overseeing multiple projects and ensuring alignment towards business goals. Responsibilities include managing client relationships, guiding clients through creative processes, and identifying new commercial opportunities.
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As a Scaled Account Manager at Navan, you will establish consultative relationships with customers, respond to inquiries, optimize processes, and monitor account satisfaction. Your role involves problem-solving, handling renewals, and collaborating with teams to improve customer engagement and drive revenue.
Featured Jobs
The Principal Value Engineer will drive business transformation using Celonis technology, working directly with customers to identify value opportunities, manage projects, and communicate results to C-level executives. The role requires collaboration with sales teams and customers to enhance business processes and facilitate measurable organizational change.
The Vice President of Customer Engagement will develop and manage programs to enhance customer lifetime value through strategic product management and various engagement initiatives. Responsibilities include leading base management, driving go-to-market strategies, overseeing onboarding and referral programs, and analyzing performance metrics while collaborating with cross-functional teams.
The Senior Customer Success Manager will drive client campaign success through strong relationships while optimizing content amplification strategies. Key responsibilities include planning, implementing, and reporting on campaigns, while also developing data-driven strategies to improve performance and achieve KPIs.
The Senior Customer Success Manager at Nexthink will manage a portfolio of strategic customers, focusing on customer success plans and driving adoption of digital employee experience (DEX) solutions. The role requires collaboration with various internal teams to ensure customer retention, value delivery, and expansion opportunities, along with regular communication and updates to customers. Expectations also include hosting workshops and providing feedback to product teams.
The VP of Customer Success at NextRoll is responsible for leading the Customer Success, Onboarding, and Professional Services teams. The role focuses on enhancing customer experience, driving retention and growth through upselling and cross-selling, aligning customer success strategies with business objectives, and developing a high-performing team.
The Manager, Customer Experience will support the Director in delivering a global customer experience that aligns with brand values. Responsibilities include developing CX strategies, managing clienteling platforms, analyzing customer data, and overseeing training tools for store associates to enhance service delivery and customer satisfaction.
The Associate, Studio Experience at Peloton Studios is responsible for delivering outstanding customer service to members and guests, managing bookings and inquiries, ensuring adherence to studio rules, and supporting studio events and class logistics. The role requires excellent communication skills, organization, and a friendly demeanor to create an optimal member experience.
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