Senior Customer Success Manager

We are Outbrain.

We’re a leading technology platform that drives results by engaging people on the open internet.

Outbrain is seeking an energetic, customer- and data-obsessed Sr Customer Success Manager to support and contribute to our Mid-Market performance team. You’ll work closely with the Sales team to help lead the success of our clients' Outbrain campaigns and provide thought leadership on content amplification strategies and optimization. You’ll build strong relationships and establish clear lines of communication with large agency clients, brands and internal staff members.

The ideal candidate is a growth-oriented, energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to assure flawless campaign execution.

A day in the life:

• In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the planning, implementation, reporting and optimization of campaigns.
• After three months, you’ll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures.
• When you finish up your first year, you’ll be an essential member of the New York customer success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts

What you'll bring:

• 5+ years of digital media, agency, and/or adtech experience
• Experience with performance KPIs and accounts focused on lower funnel success
• Knowledge of 3rd party vendors and tools (DCM, impression pixels, click tags) and experience buying media on Outbrain or other native platforms 
• 4+ years of client-facing account management with a mastery of digital marketing and the digital landscape.
• A go-getter attitude. You’re hungry to achieve revenue goals via upsells and renewals.
• An obsession for detail and organization. You’re comfortable managing assets, launching campaigns and optimizing for multiple clients.
• An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
• An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Excellent storyteller & communication. You’re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.
• Ability to work in the NYC office 3 days a week

More than just snacks!

• Brand new NYC office in the Flatiron district with a flexible hybrid working model.
• Generous Vacation package and unlimited sick days.
• Become part of our success with our equity program.
• Cell Phone reimbursement stipend.
• World class healthcare options, 5 plan offerings with an option that is covered by Outbrain above benchmark (Medical, Dental, Vision, and Life insurance, 401K Plan with Matching).
• Expand your toolbox with our mentorship program and internal learning tools.
• Fully stocked kitchen with snacks as well as in-office happy hours and catered lunches.

We Recommend #LifeAtOutbrain

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!

The pay range for this position is $110,000.00-$130,000.00 including base pay and commissions. The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities.  In addition to salary, you may be eligible for an equity package, as well as our competitive benefits and perks to support you and your family as part of Outbrain's total rewards package.