Top Cybersecurity & IT Jobs in Madison, WI

As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).

As a Business Intelligence Consultant/Implementation Specialist, you will support customers with data and reporting needs across their lifecycle, from pre-sales demos to implementation and ongoing support. You'll configure BI tools, develop visualizations, and train colleagues on platform use, all while ensuring customer success through effective data solutions.

As a Public Safety Consultant, you will oversee the implementation and configuration of Records Management Systems for police forces, ensuring customers effectively use the software. Responsibilities include managing testing processes, collaborating on training materials, and driving product adoption through effective change management. This role requires a customer-facing approach and approximately 50% travel to client sites.

The Support Engineer will resolve technical issues for customers, help integrate products into their e-commerce systems, troubleshoot challenges, analyze implementation scripts, and improve customer documentation to enhance self-service support.

The Engineering Manager is responsible for project design, coordinating engineering teams, managing project scope, budget, and scheduling. The role involves supervision of design for reliability and compliance, coordinating internal and external parties, and preparing detailed reports for management. The manager oversees complex projects ensuring adherence to standards and stakeholder management.

The Technical Support Manager at Outset will oversee a team of Technical Support Engineers, addressing customer challenges with Outset Medical products. Responsibilities include staffing, developing training programs, managing budgets, and driving metrics for remote technical call resolution while actively engaging with customers.

The Senior IT Operations role at Tray.ai involves overseeing IT operational functions such as vendor management, IT support, endpoint management, project management, and compliance tasks. Responsibilities include automation of IT processes, managing vendor lifecycles, supporting employee onboarding and offboarding, maintaining the IT roadmap, and ensuring regulatory compliance, particularly with SOC2.