Senior IT Operations

We believe that everyone can and should automate the tools they use every day.

We believe in the power of AI and automation to unlock business potential

At Tray.ai, we build and deliver a unique low-code and AI-enabled automation platform that enterprises use to transform complex processes into scalable, adaptable workflows. Our platform isn’t just about integration, it’s about enabling our customers to love their work and automate the rest.

We are shifting the way businesses achieve transformational outcomes. Tray removes the limitations that come with rigid, legacy iPaaS products and is solving for the unintended consequences of digital transformation. By freeing product leaders, business technologists and IT from tedious and repetitive tasks through automation, Tray customers can unlock their full potential and create the processes that are just right for them.

Your Mission

The Senior IT Operations role will oversee key operational functions within the IT department, including vendor relationships, IT support, endpoint management, project management and compliance tasks.

This role also involves supporting cross-functional collaboration particularly with Security, HR and Finance, ensuring successful lifecycle management of employees, contractors and vendors.

You should be passionate at automating, wanting to use the Tray.ai platform where possible.

What you will do

• Creation and upkeep of IT and provisioning automations. We’re huge advocates of our Tray.ai platform and automate where we can.
• Manage vendor lifecycle for 100+ apps, ensuring security and access policies are maintained. As well as working with Finance and app owners to oversee renewals, ensuring cost-effectiveness.
• Where you can’t automate, facilitate regular check-ins with relevant teams (Finance, Security, HR etc..) to assist in cross-functional activities, like vendor/employee/contractor management.
• Maintain the IT roadmap, prioritize tasks, and document key meetings, vendor calls, and project updates.
• Manage employee onboarding and offboarding processes, including hardware logistics and access provisioning.
• Maintain our Mac fleet. We’re largely Mac based with a small Windows and iPad fleet, using MDMs to keep these devices supported and secure.
• Provide IT support, handling access requests and troubleshooting.
• Facilitate SOC2 audit preparation by collecting and managing IT control evidence, ensuring longterm compliance.
• Maintain IT documentation, including vendor guides, support materials, and process updates.
• Plan, build and maintain AI automations using Tray.ai.
• Oversee contractor management, from onboarding to equipment setup, ensuring alignment with IT and security protocols.

About You

• Proven experience in IT operations, project management, and vendor management.
• Ability to manage multiple projects and coordinate with cross-functional teams in a fast-paced environment.
• Familiar with SOC2 compliance requirements or other IT security standards.
• Skilled in troubleshooting, providing employee support, and managing access requests.
• Excellent communication and organizational skills with a keen eye for documentation.
• Experience with automating IT processes.
• Comfortable with managing both the strategic and hands-on aspects of IT operations.
• Prior experience in a SaaS company or fast-growing tech environment and using AI tools is a plus.

Your team will fully support you to do your best work.

Our team is humble but spirited people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another.

The heart of Tray is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity.

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.  We will make sure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.

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